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Getting super slow speeds since past month on Infinity 2

 I've upgraded my Infinity 1 to Infinity 2 package since December, and since the past month I've been getting less and less speed for some unknown reason.

Originally I was getting a steady 70/65, however since last month or so the speed has been dropping consistently, and my current speed is 25/30mb, this is like less than half my original speed.

We dont use the land line phone since last year, and the router is literally next to desktop which is next to the internet socket thing, so im guessing its not a line problem or hardware issue. I'm paying like £52 for geting 20Mb which is ridiculous. 

According to my router, my Max Data Rates are 20 up and 50 down, but my actual rates at 18.4 up and 43 down. It feels like im capped at 40mb download.

Some stats from my Hub6:

 ------------------------------------------------------------

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ70559113

Firmware version:

SG4B1000B522

Firmware updated:

10-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 11 Hours 58 Minutes 32 Seconds

Data rate:

20.00 Mbps / 55.00 Mbps

Maximum data rate:

26395 / 82454

Noise margin:

14.9 dB / 13.7 dB

Line attenuation:

13.5 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5001 MB Uploaded / 86528 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-PG96

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-PG96-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 2

Firewall:

On

MAC address:

A4:08:F5:A0:84:93

Software variant:

-

Boot loader:

7.33.1

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Getting super slow speeds since past month on Infinity 2

Aconnection time is only 11hrs was that router dropping connection or manual reset?

can you find your landline phone and check for line noise - dial 17070 option 2 should be quiet and best with corded phone

have you tried using test socket with a filter?



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