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iidjscottybxz
Beginner
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Message 1 of 4

Gfast keeps dropping out

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Hello can someone help with me something I've done tested I've checked everything and for some reason my line keeps dropping out I've had gfast before with 150up and 30down never had any problems what so ever with that upgraded to 330up and 50down was fine the first month I would say now I get drops out Ive got bt halo so it will jump on the 4G for backup and that don't work with all my devices I think it has something to do with my noise on my line could someone verify for me 

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iidjscottybxz
Beginner
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Message 2 of 4

Re: Gfast keeps dropping out

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DSL uptime:0 days,00 Hours02 Mins22 Secs

Data rate:49.077 Mbps / 312.249 Mbps

Maximum data rate:55.824 Mbps / 319.563 Mbps

Noise margin:4.9 / 2.8

Line attenuation:0.0 / 34.0

Signal attenuation:0.0 / 34.0

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Gfast keeps dropping out

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this is a customer help customer forum and your post does not go to BT

check for line noise yourself by using a landline and dial 17070 option 2  should be silent  any noise is a problem and needs to be reported as phone fault to CS 150



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iidjscottybxz
Beginner
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Message 4 of 4

Re: Gfast keeps dropping out

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Okay thank you i will do that thank you very much

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