Welcome to this user forum.
There are some ongoing issues which are very similar to yours.
Does that tie up with your dates?
Can you plug in the home hub 6 again please, and provide the following information. Click on this link
Here is how to post pictures.
Hi Keith. Having to do all this via my phone so sorry for the delay. Is this the info you needed?
I've tried the factory restart again, to no avail I'm afraid. In fact this has been tried before at the request of BT's tech support. I've also tried resetting the hub using a cocktail stick on the hole at the back. But again, no joy.
There doesn't appear to be any rhyme or reason for it, as BT aren't showing any fault on the line or wire broadband in this area.
Its odd you get it on two different home hubs, so its seems unlikely both home hubs are faulty.
I think you are going to have to wait for a visit, but its worth checking that its nothing at your end.
You say that the phone is fine. Have you dialled 1470 17070 and checked that the phone number read out, is in fact your phone number, and you do not have a crossed line?
Just tried it and the number read back was our correct number. It then gave a number of options for 'fast test', 'clear down' etc. Didn't choose an option because I wasn't sure what they did.
The enigma deepens...
Let me take this opportunity though, to thank you for your continued help with this Keith. It is appreciated.
Option 2 is quiet line test, which you can try. It should be totally quiet between the announcements.
If you have not altered or unplugged anything, then it may be an issue at the cabinet.
Have you checked at the test socket?
This is the test socket on most sockets.
This is the test you would need to do Testing from the test socket - yours may not look like this
Which number matches your master socket?
I am off to bed now, but another forum member should be able to help with the information you provide. I suspect you will have to wait for a visit, unless it is something there.