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Sephiroth
Contributor
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Message 11 of 12

Re: Goodbye BT or HOW TO LOSE CUSTOMERS

All the above said, on the VM Forum there are reciprocal posts to that of the OP.

On the VM Forum, I usually warn such posters about the perils of Aluminium last hop so that their expectations can be managed.

Btw, I did not read the OP has having already flown the BT Infinity account.

Finally, has the OP tried Executive Complaints? You can email anyone with a director handle that signs BT's letters, state your complaint politely but firmly and it becomes an Executive Complaint. I've used that route twice to get a line impairment or break properly resolved.
Seph

My advice is at your risk.
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Sage
Sage
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Message 12 of 12

Re: Goodbye BT or HOW TO LOSE CUSTOMERS

I've found the OP's original post.

 

I was away at that time which explains why I missed it.

 

 

 

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