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The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
What dies it say for your BTWholesale recognisable landline number when you go to http://dslchecker.bt.com/adsl ?
If your number is not re o used you can try the address version via http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
Copy and paste the results/grid into a post though remember to edit out your address/tel number
Address wise, they don't actually find our house they've actually placed it about 5 miles away.
With our phone number it has the speeds we were quoted for standard broadband. The last 2 rows (which I belive to be the fibre connections in the cabinet) only have "1" in the first column and nothing else. But all 4 rows are noted as "available".
I've been pretty patient with this as I just want to find a solution. I know new build sites are notorious for having teething problems such as addresses unable to be found and telephone lines taking a long time to be activated.
Surely with all the hardware (cables/cabinets) in place and the fibre optic sticking out under the stairs, it can't be so difficult for the fibre Internet to activated? 2-3mbits speed when there is a fully functional fibre optic cable sitting there which could provide us with at least 36mbits is rather frustrating.
It's very hard to tell what you mean because you've not posted a screenshot, but all fibre information should be the first two rows at the top of the table and look like the following example:
|Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date |
You can try emailing NGA Openreach via email@example.com with your landline number, address and pcp(cabinet) number to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.
It could also be that your property is too far away from the Openreach fibre infrastructure (ie FTTC dslam cabinet) to be able to have fibre broadband.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
I've also recently moved into Great Western Park, Didcot and had a similar experience. Currently only receiving poor performing broadband.
Can you share any further information you received regarding BT Infinity?