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helenmac1cat
Contributor
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Message 1 of 7

[HELP/URGENT] BT Infinity Lag/Ping Spikes

Since the 8th of December I have been getting random ping spikes from 20ms (normal) to 600ms (unusable) and it's making online game not possible. 

 

Does anyone else have this issue and is there a fix?

 

I have tried power-cycling the hub (HH5) and sitting closer to the hub (wifi) and it makes no difference. I have also tried 17070 option 2 and it's quiet.

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6 REPLIES 6
chocolatehobnob
Aspiring Contributor
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Message 2 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes

Hi,

 

Sorry I don't have any solution but I've been getting HH5 problems recently too. I wonder if you log into the HH and look in the logfile  (troubleshooting / event log / category "boot") does it indicate that the HH updated its firmware at the time your problems started? 

 

That's what happened to mine when the problems started.

 

BW

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Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes

Does it help if you use an ethernet connection instead of wifi?



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helenmac1cat
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Message 4 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes

Mine has been saying "Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)" for the past 6 months.

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helenmac1cat
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Message 5 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes


@imjolly wrote:

Does it help if you use an ethernet connection instead of wifi?


I'm sitting right next to the HH5 and the issue still persists, so it's not to with interfereance. 

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Distinguished Guru
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Message 6 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes

do you mean you're still using wifi?

can you try it wired, please?
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helenmac1cat
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Message 7 of 7

Re: [HELP/URGENT] BT Infinity Lag/Ping Spikes


@ray_dorset wrote:
do you mean you're still using wifi?

can you try it wired, please?

I tried wired, and I still get these ping spikes. Any ideas?

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