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snowy2010
Aspiring Expert
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Message 1 of 2

HH restarts every couple of days

Hi all,

 

I have a problem whereby the HH5 will just restart every few days.  Today it did it at 11.30ish (although the HH log says 12:30 - it's time is wrong).

 

I logged a fault and the call center bascially told me it was a problem with my iPhone.  I explained I didn't have an iPhone but I had an Android phone.  She then told me it was a problem with Samsung phones.  I explained I have a Google Nexus 5, not a Samsung.  She then told me my wifi needed "separating" and talked me through some wifi settings on the hub.  I think she then told me it had been fixed but to be honest couldn't really understand a lot of what she said.

 

Anyway... fast forward to today and it is still doing it - any ideas anyone please ?  Following is a log from the hub (set to show "boot" events) :

12:30:11, 10 Feb.( 37.980000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
12:29:51, 10 Feb.( 18.330000) System start
12:24:19, 09 Feb.( 38.040000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
12:23:59, 09 Feb.( 18.370000) System start Button press
11:34:27, 06 Feb.( 38.530000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:34:07, 06 Feb.( 18.400000) System start
11:28:41, 05 Feb.( 38.340000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:28:21, 05 Feb.( 18.310000) System start
11:23:01, 04 Feb.( 38.410000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:22:41, 04 Feb.( 18.500000) System start
11:17:33, 03 Feb.( 38.270000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:17:13, 03 Feb.( 18.430000) System start
11:11:43, 02 Feb.( 37.010000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:11:22, 02 Feb.( 16.510000) System start
01:00:22, 26 Sep.( 40.140000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
01:00:00, 26 Sep.( 18.510000) System start
11:04:08, 01 Feb.( 38.650000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
11:03:48, 01 Feb.( 18.540000) System start
10:58:20, 31 Jan.( 38.630000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
10:58:00, 31 Jan.( 18.600000) System start
10:52:54, 30 Jan.( 36.380000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
10:52:34, 30 Jan.( 16.580000) System start
09:09:23, 30 Jan.( 38.730000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
09:09:03, 30 Jan.( 18.600000) System start
09:03:49, 29 Jan.( 38.330000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
09:03:29, 29 Jan.( 18.570000) System start
08:58:26, 28 Jan.( 38.380000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
08:58:06, 28 Jan.( 18.240000) System start
08:53:06, 26 Jan.( 35.860000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
08:52:47, 26 Jan.( 16.390000) System start
10:38:09, 24 Jan.( 36.570000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
10:37:49, 24 Jan.( 16.640000) System start
19:52:24, 13 Jan.( 65.720000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
19:52:05, 13 Jan.( 46.170000) System start
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Moderator
Moderator
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Message 2 of 2

Re: HH restarts every couple of days

Hi snowy2010,

 

I'm sorry to see you're having problems with your Hub restarting. Does the broadband light change colour when this happens?

 

Also can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

 

Cheers

Neil

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