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skiffguard
Beginner
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Message 1 of 9

HH3 disconecting every 29 mins, firmware reboot!

Hi all,

There are three other thread i have found with the firmware causing a reboot every 29 mins on hh3, i wondered has anyone found a cure for this yet?

The exact same problem exists with my hh3, the open reach guy who came around says it's the first time he had ever seen a router power off by itself every 29 mins.

Basically through reading the hh3 logs, doing some research and long hard ruling everything else out this is basically this is what is happening.

Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username sends a firmware version check down my line every 29 mins and then for some reason sends a request to reboot the hh3, almost as if it's installed a new firmware, causing me to lose my connection until the hh3 restarts?

(Booting firmware 4.7.5.1.83.8.57.1.3 (Type A))

 

I really can't work out why, and it looks like it is a wider spread problem albeit not an epidemic, BTW now on HH3 number 4 had new nt5 box fitted. The problem stays the same with everything disconnected wired or wireless windows pc or ipad or apple mac .I have tried every conceivable combinations of discounting device all to no avail.

The only slightly strange this is that the problem seems to occur predominantly when using hhtp traffic,(no matter what device used to surf the web) if i am not surfingthe web, say at night and i play the ps3 sometimes it wont disconnect at all, same with the apple TV.

The broadband doesn't actually drop it seems its just the actual reboot that makes me lose my connection.

Does anyone know why or moreover the cure.

 

Many thanks

Martin

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8 REPLIES 8
Distinguished Sage
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Message 2 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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skiffguard
Beginner
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Message 3 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

 

Hi John, i was actually just putting it out there to see if anyone other customer had found a cure for this problem,that like i said already has been identified on at least 2 other threads.I didn't really expect members of this forum to correct my line issue for me, rather i was just hoping that maybe someone would have already had experience with this problem and know the cure.

 

I am thinking along the lines of trying a new netgear router to replace the HH3,as logically if the firmware message from BT is not acted upon (as it wont id the netgear router firmware) then theoretically it should not then reboot a netgear router and then i shouldn't therefore lose my connection due to the reboot.

 

many thanks

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Distinguished Guru
Distinguished Guru
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Message 4 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

That's the best solution. I've never used ISP supplied routers, they may look good but never seem to do the job or be locked down with custom ISP firmware.

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skiffguard
Beginner
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Message 5 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

Hi Pippin, do you know if i am required to enter any username and password in any new router i buy, or need to enter any other variables
Just  bought a  Netgear N900 Wireless Dual Band Gigabit Router should be here in the morning.
 
many thanks in advance
 
Martin
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Distinguished Guru
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Message 6 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

All you need is a PPPoE connection to the modem with a username of bthomehub@btbroadband.com and any password as the password is not needed by BT.
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skiffguard
Beginner
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Message 7 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

Many thanks Ray

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skiffguard
Beginner
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Message 8 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

Well had the Netgear N9000 running a couple of days and not one outage, so problem solved.

As for why the remote firmware check and reboot was being sent every 29 mins, gawd knows?

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Distinguished Guru
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Message 9 of 9

Re: HH3 disconecting every 29 mins, firmware reboot!

Glad you got it working, good luck with it 🙂
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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