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steephill
Aspiring Contributor
270 Views
Message 1 of 5

HH3 failing to upgrade itself

For the past few days my HH3 has been trying to upgrade itself but keeps failing. Any ideas on what might be causing this? I am on Infinity 1 and have recently re-contracted to take advantage of an offer on unlimited Inf 1. Could this be related to the IPv6 rollout and the HH3 can't use it?

 

 

Recorded Events

  Time & Date

Message

 

 

  07:20:00,14 Jun.

Upgrading fail: Download failure.

  07:20:00,14 Jun.

Upgrading beginning ...

  07:19:59,13 Jun.

Upgrading fail: Download failure.

  07:19:59,13 Jun.

Upgrading beginning ...

  07:19:59,12 Jun.

Upgrading fail: Download failure.

  07:19:59,12 Jun.

Upgrading beginning ...

  07:20:01,11 Jun.

Upgrading fail: Download failure.

  07:20:01,11 Jun.

Upgrading beginning ...

  07:20:00,10 Jun.

Upgrading fail: Download failure.

  07:20:00,10 Jun.

Upgrading beginning ...

  07:19:59,09 Jun.

Upgrading fail: Download failure.

  07:19:59,09 Jun.

Upgrading beginning ...

  07:20:01,08 Jun.

Upgrading fail: Download failure.

  07:20:01,08 Jun.

Upgrading beginning ...

  07:19:58,07 Jun.

Upgrading fail: Download failure.

  07:19:58,07 Jun.

Upgrading beginning ...

  07:19:57,06 Jun.

Upgrading fail: Download failure.

  07:19:57,06 Jun.

Upgrading beginning ...

  07:19:57,05 Jun.

Upgrading fail: Download failure.

  07:19:57,05 Jun.

Upgrading beginning ...

 

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: HH3 failing to upgrade itself

have you tried a factory reset of the hub using the recessed button on backand holding until lights flash



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steephill
Aspiring Contributor
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Message 3 of 5

Re: HH3 failing to upgrade itself

I was trying to avoid any resetting as we had a couple of powercuts last week and wanted a decent length of uptime. But I have now reset and will check again tomorrow to see if it makes any difference.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: HH3 failing to upgrade itself

resetting the hub will not affect your internet conenction as that is controlled by your modem



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steephill
Aspiring Contributor
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Message 5 of 5

Re: HH3 failing to upgrade itself

Reset makes no difference, the HH3 still tries every day and fails. Looks like this has been going on for some time and that there isn't going to be any solution - BT-HomeHub-3-fails-to-update-firmware

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