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Staffy
Newbie
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Message 271 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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Thanks Imjolly ,just did a factory reset but one question where do I find the "logs " ?
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Distinguished Sage
Distinguished Sage
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Message 272 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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troubleshooting /helpdesk/logs



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Staffy
Newbie
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Message 273 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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Imjolly what log I'm I looking for ?
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Distinguished Sage
Distinguished Sage
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Message 274 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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"(86440.610000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1948488430"

 

like this

 

narrow the search by changing from 'all' to TR069



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MarkG33
Aspiring Expert
1,122 Views
Message 275 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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I've had two downloads according to my logs.

(864038.350000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1949681290

This one downloaded and applied to my hh5 ^^

(864042.310000) CWMP: Session start now. Event code(s): '7 TRANSFER COMPLETE,M Download,4 VALUE CHANGE'

See?

This one didn't apply though I'm confused.

(864047.280000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1949681339

Does it matter if I'm using the hh5 with my locked eci modem? I'm still not savvy whatsoever lol.
Thanks.
Mark.

*This is my signature...it's a bit boring*
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Staffy
Newbie
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Message 276 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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Can't find it 😞 it's only going back a few hours ,hopefully the factory reset will fix it ! Hasn't kicked me off yet
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onslow
Contributor
1,017 Views
Message 277 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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@licquorice wrote:

'Twas ever thus, unfortunately. You never ever get any form of technical explanation of problems or explanation of what is going on. You only have to look at the mail migration debacle to realise that. As I have said on numerous occasions, BT prefer 'the mushroom' approach to customers.



You're dead right, dear Licko.   No public accountability; that's Beattie's problem; and it has been since the dark day of privatisation (20 November 1984 or "Terrible Tuesday" as it's known to many).

Of course, back in the Golden Age, when the G.P.O. was still ours; still owned by We the People, it did as it was damn well told.

Postmaster General - the Minister of Telecommunications - was the irreplaceable Anthony Wedgwood Benn (a true "Call me Tony").  Unswerving champion of all in his Ministry, socialist stalwart of the G.P.O.; a true man of the People.

As happy up a telegraph pole helping a rookie engineer trace a split pair, as he was in parliament puffing his pipe-smoke over the idiots opposite.

Any problem, however trivial - just a stiff jelly-crimper perhaps - you just called up Tony from your linesman's handset, and he'd roll up his sleeves and sort it within the hour.

Now THAT, dear Licko, was public accountability.

*sigh*

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veeeight
Contributor
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Message 278 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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@Andrew_P wrote:

@veeeight wrote:
Is your inbuilt HH5 wireless switched ON or OFF? In particular the 2.4 GHz band?
If it's OFF, switch it ON.

And no harm in trying the factory reset - pin in the back of the router, into the small hole.


 


 

Thanks for your help veeeight 🙂

 

I have both 2.4Ghz and 5Ghz as seperate SSID's, and the wireless is turned on. I also have the Sync with 2.4 GHz set to No. Is is better to have 2 seperate SSID's when you have 2 bands?

 

Cheers

 

Andrew

 

 


Advice on this forum seems to be to switch off Smart Wireless, Seperate the bands, different SSID's.

 

As per this post:

https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...

 

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ianm1309
Contributor
951 Views
Message 279 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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@imjolly wrote:

 

"(86440.610000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1948488430"

 

like this

 

narrow the search by changing from 'all' to TR069


I found the above in my event log ok, but doesn't this just refer to the download of the file? How do we know it's been applied ok?

 

For info, my latest log messages from the download onwards are:

19:20:42, 21 Feb.(260289.930000) CWMP: session completed successfully
19:20:42, 21 Feb.(260289.720000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
19:20:38, 21 Feb.(260285.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:20:38, 21 Feb.(260285.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:05:43, 21 Feb.(259390.740000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:05:38, 21 Feb.(259385.460000) CWMP: session closed due to error: Bad XML message
19:05:38, 21 Feb.(259385.460000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
19:05:37, 21 Feb.(259384.190000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:05:37, 21 Feb.(259384.190000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:05:06, 21 Feb.(259353.830000) CWMP: session closed due to error: Bad XML message
19:05:06, 21 Feb.(259353.830000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
19:05:04, 21 Feb.(259351.950000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:05:04, 21 Feb.(259351.940000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:05:04, 21 Feb.(259351.590000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:03:20, 21 Feb.(259247.780000) CWMP: session completed successfully
19:03:18, 21 Feb.(259245.790000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
19:03:16, 21 Feb.(259243.070000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:03:16, 21 Feb.(259243.070000) CWMP: Session start now. Event code(s): '7 TRANSFER COMPLETE,M Download,4 VALUE CHANGE'
19:03:15, 21 Feb.(259242.800000) CWMP: Initializing transaction for event code M Download
19:03:15, 21 Feb.(259242.800000) transfer completed successfully
19:03:12, 21 Feb.(259239.750000) CWMP: session completed successfully
19:03:12, 21 Feb.(259239.530000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1951654259

 

Which of these indicates a successful application of the fix? There are a couple of CWMP close errors.

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DavidCo
Expert
935 Views
Message 280 of 283

Re: HH5 New Software Version 4.7.5.1.83.8.204

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You have stated the problem well.

I am waiting for 'signs & portents'

The National debt will be wiped out & honest, plain speaking politicians will appear on the horizon.