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empress48
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Message 1 of 3

HH5 loses internet connection for a few seconds

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I am struggling with the same issue for quite some time now.

 

We have HH5 Type A  and BT Infinity 2 unlimited

 

All of a sudden it happens several times a day that we lose the internet connection. At the same time, the HH5 manager doesn't respond either.

 

I can not find anything in the HH5 event log that could tell me what causes it. First it started with the HH5 restarting on its own several nights in a row. Then I found out at least one of them was when they updated the firmware.

Last night according to the event log the hub restarted again for no apparent reason.

 

So this morning I was playing on my tablet and suddenly bang the connection was lost, I checked Hub manager via my PC and all I got was again can't connect. Tried to google and no internet on my PC either.

 

There is nothing in wired Lan or Wifi event viewer, I don't get an orange broadband light on the HH5. Everything looks like nothing has ever been wrong. 

 

I have done a factory reset and that didn't help at all.

 

I keep getting this though

 

Time and date                                Message

00:30:11, 12 Mar.(129353.160000) The system is going DOWN for reboot.
00:30:11, 12 Mar.(129353.160000) OpenRG is going for reboot by IPC command
00:30:06, 12 Mar.(129348.160000) OpenRG will go down for reboot in 5 seconds
12:33:49, 10 Mar.(1185988.950000) The system is going DOWN for reboot.

 

And I am sick and tired of it.

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Message 2 of 3

Re: HH5 loses internet connection for a few seconds

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Hi empress48,

 

I'm sorry to see you're having connection problems. Can you try these dropping connection checks and let me know if you need any further help.

 

Thanks

Neil

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empress48
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Message 3 of 3

Re: HH5 loses internet connection for a few seconds

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Thanks for trying to help. But I have replaced HH5 with a TP-Link TD-W9980 N600 and so far no problems.

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