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Probably storm damage to phone line or NTE.
Do you have a new type split plate NTE like this?
If you remove all of the NTE, it will leave a single test socket showing. If you have a spare microfilter, then plug that into that test socket, and plug the home hub and phone into the microfilter, and see if that works.
That is the proper test socket.
The NTE has some electrical components that are easily damaged by a storm, and can cause problems.
If it still does not work, then either the home hub is damaged, or something in the street cabinet is faulty.
If it does work, then you can leave it like that, as it will work just fine. You can replace the NTE yourself, if you want, to save money, as Openreach sometimes charge for them, if its storm damage.
There are two parts to the NTE. I have not seen one myself, but I assumed that the rear section, held in by two screws, plugged into the real test socket behind, as it a user replaceable item. I am sure other people have done this to access the test socket.
I will probably need clarification from another forum member, who has Infinity and the MK3 NTE.
Did you remove both parts?
That does not seem right. The idea behind the NTE MK 3, is that it can be fitted by anyone, without touching the external wiring that belongs to Openreach.
Was this fitted by Openreach, or an external contractor?
The external wiring would normally be connected to the test socket behind, as that has all of the test and lightning protection built in. Without that, the NTE would easily be damaged by a storm.
It does sound like to me, that the external line has been connected to the block normally reserved for the data extension wiring. This would make it very vulnerable.
You may get charged if its the NTE, as the demarcation point is the test socket behind the NTE, which is not connected in your case.
People have been charged for replacing it, as its past the test socket.