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Benson112
Newbie
272 Views
Message 1 of 4

HH5 reset doesnt work

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My HH5A is stuck on red light. Ive tried power cycling...does nothing. Restart button does nothing, just stays on red light not even a blink. Same with reset button, held it in for 15, 30, 60 seconds, just does nothing!

I tried to access homehub.home and 192.168.1.254 but i get "server not found" errors.

Any help much appreciated
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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: HH5 reset doesnt work

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if you have tried factory reset and light remains red no cycling through the colours then you need to phone customer services and get replacement 



08001114567

 



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Benson112
Newbie
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Message 3 of 4

Re: HH5 reset doesnt work

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Brilliant thank you, new HH is on the way!
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Matt_Wales
Beginner
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Message 4 of 4

Re: HH5 reset doesnt work

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My own HH5 failed in the same way in the evening of Friday 5th, the latest in a long line of problems. I called customerservices only to be told it was a line fault and a guarentee it will be working by this Thursday. I called again later to try explain the fault to somebody different, and they arrogantly told me that as I had already been told is was a line fault, they would not accept the hub was at fault. I hung up and await Thursday so when it doesnt work I can try to cancel my contract.
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