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mark74
Aspiring Expert
318 Views
Message 1 of 8

HH5 very poor connection?

Hi can someone help, my hub is going off quite regular, wi-fi is very poor when using mobiles and prime tv drops, i have my pc connected via ethernet but is starting to just "'hover''' when using internet etc.

Any help would be great.

 

thanks

Mark

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7 REPLIES 7
pippincp
Sage
307 Views
Message 2 of 8

Re: HH5 very poor connection?

Any noise on your line? 17070 option 2, best with corded phone. May get a dull hub with cordless.

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mark74
Aspiring Expert
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Message 3 of 8

Re: HH5 very poor connection?

Hi thanks for reply yes done that no noise did a speed test which was fine but it would be when it's working. Hub seems faulty?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: HH5 very poor connection?

Have you tried a factory reset and then make sure turn of smart setup and if mine I would also split the networks and see if that helps



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mark74
Aspiring Expert
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Message 5 of 8

Re: HH5 very poor connection?

Hi thanks do you mean using the small reset using a pin? Also I am not sure how to split networks? 

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pippincp
Sage
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Message 6 of 8

Re: HH5 very poor connection?

Yes use the pinhole reset. To split the channels just add 5Gh to the end of the 5Gh SSID and save.

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mark74
Aspiring Expert
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Message 7 of 8

Re: HH5 very poor connection?

Thanks I will try that

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mark74
Aspiring Expert
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Message 8 of 8

Re: HH5 very poor connection?

Thanks for the help it has improved 😊

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