HH6 - amber light whilst away

[Stukrugen]

Twice in the last month whilst we've  been away our BT homehub 6 has been unreachable, which we've noticed when we've been trying to access CCTV and IP camera's etc. On returning there has been a solid amber light on the Homehub which was seemingly resolved by restarting the router.  Although this has happened very occasionally before, not this frequently ie it's happened twice in the last few weeks, both while away which is a big frustration with our smart systems not being reachable. Any ideas, or similar experiences....or is the HH6 faulty?

Thanks 🙂

[imjolly]

is there any line noise. Dial 17070 option 2 should be silent and best with corded phone 

post stats from advanced settings then technical log information 

enter phone number and post results remember delete number  http://www.dslchecker.bt.com/

[DavidM]

Hi @Stukrugen and welcome back.

Sorry you're having a few problems. I'm sure we'll be able to help. Can you post the details requested by @imjolly and we'll take it from there.

Cheers

David

[Stukrugen]

Hi,

sorry for the delay:

Connection has been stable since we returned. Thank you

1. No noise heard on line

2. This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ71717413

Firmware version:

SG4B1000E01E

Firmware updated:

29-Aug-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

4 Days, 21 Hours 14 Minutes 30 Seconds

Data rate:

20.00 Mbps / 79.20 Mbps

Maximum data rate:

27839 / 81081

Noise margin:

15.7 dB / 6.4 dB

Line attenuation:

10.9 dB

Signal attenuation:

0 dB / 10.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

7428 MB Uploaded / 145209 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-Cyberdyne

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-Cyberdyne

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:39:73:1F

Software variant:

-

Boot loader:

7.33.1

[Stukrugen]

3.

VDSL Range A (Clean)	80	71.4	20	19	65.7	Available	Available	--
VDSL Range B (Impacted)	80	69.7	20	19	63.6	Available	Available	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 2.5	--	1 to 4	Available	--	--
ADSL Max	Up to 2	--	1 to 3.5	Available	--	--
WBC Fixed Rate	1	--	--	Available	--	--
Fixed Rate	1	--	--	Available	--	--
Max Observed Downstream Speed (Mbps)	78.85
Max Upstream Observed Speed (Mbps)	20
Observed Date	2019-09-25
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	N
VRI	N
NTEFaceplate	N
Last Test Date	18-09-2019

[DavidM]

Hi @Stukrugen ,

Thanks for posting the stats. Everything looks ok so I suspect you may have an intermittent fault which will be difficult to pin down. Your best bet is to keep an eye on things and hope the connection drops when you're there. If that happens check for any noise on the line and let us know.

Cheers

David

[Stukrugen]

Hub is still going down every couple of weeks. Come home from work today and the Hub has a solid amber light, no connection, and which is only cured by restarting the Hub, until the next time. Do you think this is indicating a faulty hub? It's strange how it's every couple of weeks, usually a Monday or Tuesday each time.

[Dazzman]

I thought that the 14 day reboot was a regular thing with BT kit, or at least it used to be, my hh6 used to get stuck with the green light of doom which is why I switched back to the hh5 and later retired it for a 3rd party replacement.