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GGG
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Message 1 of 12

HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Sage
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Message 2 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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No other information but the title of your thread?

 

Have you tried changing DNS servers on the device you are using?

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GGG
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Message 3 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Thanks for your reply.. 

It looks that it is not possible to change the DNS in the device I am using... HH6 does not give this possiiblity? 

I am in the office right now as at home nothing is working... so I cannot test it... 

 

I did try yesterday night but I could not change the DNS ... somebody of the forum suggested the 8.8.8.8 and 8.8.8.4 but I cannot get there in the HUB6 I have which is this this one

https://arstechnica.co.uk/gadgets/2016/06/bt-smart-hub-home-hub-6-details/

 

All the best

Gian 

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Sage
Sage
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Message 4 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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That's correct, the DNS can not be changed in a BT Hub.

 

Try a pinhole reset of the hub holding the recessed button in for 20 seconds.

 

 http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-hub-to-its-factory-sett...

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GGG
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Message 5 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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I've already did it... yesterday and at that point I had also the Fireware updated...

Before this update the  HUB could work for two weeks and then down for a day and then back... now I tried this am and usual problem on the DNS...

Can I change the HUB and buy something that works..? 

Thanks

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Sage
Sage
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Message 6 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Yes, any third party VDSL router will be better than a BT hub. Depends on your budget. They can be obtained from £35 upwards depending on your needs and if you want to future-proof.

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GGG
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Message 7 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Thank you,

2 years ago I was with EE fiber which in any case was using BT fiber lines and it was warking really well... then BT came out with a good offer which EE was not willing to give so I did change UNFORTUNATELY...

 

The difference was that I had to use EE router and then I was using this

The NETGEAR AC1600 Smart WiFi Router 

wired to their router...  because the Wireless strenghts was much better than the one of EE

 

It was really reliable... but for some reasons I could not connect directly Netgear to the line but I had to use EE router as bypass... 

 

I still have NETGEAR ... do you think I can use it and connect it directly to the line instead of the HUB6?

If not can you please suggest a good option?

I have hardrives connected to the HUB I need a good router one.. 

 

Thanks

All the best

Gian

 

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Sage
Sage
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Message 8 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Your netgear should work seemlessly as it is a VDSL router.

 

IIRC the smart setup wizard it has should autoconfig everything for you. You can then make any custom changes you wish.

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GGG
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Message 9 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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Thank you...

 

Using Netgear, I guess I still have to change the DNS..  do you have a configuration to suggest?

Thanks


All teh best

Gian

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Distinguished Sage
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Message 10 of 12

Re: HUB 6 firmware UPDATE 27.7.17 - DNS server is not responding please help

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use the DNS's suggested in your first post
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