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Newbie
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Message 1 of 4

Halo 1 - do I or don't I have it?

Have just received a letter to upgrade to BT Halo 1 for £5 a month (with a 24 month contract...). I checked my account and apparently  I already have Halo 1 in my package with a purported 66Mb-73Mb download speed range 

bt1.png

However it then suggest upgrading to what seems to be exactly the same package:

bt2.png

Have checked my download speed with Speedtest and averaged 37mbps which suggests I don't have Halo 1

speedtest.png

So do I have it, or not.....?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Halo 1 - do I or don't I have it?

halo 1 or 2 is an add-on to your broadband package giving additional benefits but increase in connection speed is not one of them  you will get same connection speed with or without Halo

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it...



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Newbie
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Message 3 of 4

Re: Halo 1 - do I or don't I have it?

Thank you. My current package states that my current package is "Fibre with Halo 1" with a 66Mb-73Mb download speed range. But BT are then trying to sell me "Fibre with Halo 1" with a 66Mb-73Mb download speed range.

So they seem to be selling me what I already have. For an additional £5

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Halo 1 - do I or don't I have it?

ROFL_C12.gif

what a bargain



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