I bought a Asus RT ac66u to replace the HH3. I can only get the internet working with the Asus RT ac66u but not the BT Vision to work with it. BT hotline isn't helping either.
I tried to use email@example.com as user login and tried both with or without password. Then when I plug the BT vision to HH3 and it works fine.
I got the VMC011 error message from the BT vision.
Please kindly walk me through step by step if you knew how to solve this problem.
a quick search suggests the problem is with the dns servers, try setting it to 220.127.116.11 (googles open dns)
ok different router but if the cause is the same..........