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jyyk
Beginner
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Message 1 of 3

Help, fail to replace BT HH3 with Asus RT AC66U

Hi All,

 

I bought a Asus RT ac66u to replace the HH3.  I can only get the internet working with the Asus RT ac66u but not the BT Vision to work with it.  BT hotline isn't helping either.

 

I tried to use bthomehub@btbroadband.com as user login and tried both with or without password.  Then when I plug the BT vision to HH3 and it works fine.

 

I got the VMC011 error message from the BT vision.

Please kindly walk me through step by step if you knew how to solve this problem.  

 

Many thanks.

 

 

 

 

 

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AndyCoffin
Aspiring Expert
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Message 2 of 3

Re: Help, fail to replace BT HH3 with Asus RT AC66U

a quick search suggests the problem is with the dns servers, try setting it to 8.8.8.8 (googles open dns)

 

source https://community.bt.com/t5/Other-Broadband-Queries/Using-non-BT-router-TP-Link-WDR3600-with-BT-Visi...

 

ok different router but if the cause is the same..........

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Distinguished Guru
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Message 3 of 3

Re: Help, fail to replace BT HH3 with Asus RT AC66U

You have to enable multicast on the router to get BT vision to work
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