cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Gyorgyi
Newbie
320 Views
Message 1 of 9

Help me set up Smart Hub - basic help needed

Go to solution

Hi everyone, i have a very basic problem, moved into a new build a week ago, received the BT Smart Hub today for Superfast Fibre, got 2 types of cables ( one with yellow, other with red ends) and i feel like i have tried every possible scenario, plugging them into different sockets and whatnot, but just can't seem to get over the flashing orange light on the Hub.

Also the Openreach modem is a Huawei one, i shall try to post pictures, if anyone could be any help, it'd be much appreciated. Clearly this heat is stopping my brain from working.

 

8 REPLIES 8
Gyorgyi
Newbie
316 Views
Message 2 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

IMG_20190827_173257.jpg

 the Openreach modem

Gyorgyi
Newbie
315 Views
Message 3 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

IMG_20190827_173208.jpg

Bottom of the modem

Gyorgyi
Newbie
314 Views
Message 4 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

IMG_20190827_173010.jpg

The main socket i assume?! I have plugged stuff in the one closest to the TV one

Gyorgyi
Newbie
313 Views
Message 5 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

IMG_20190827_173109.jpg

Back of the Hub 

albertj
Contributor
297 Views
Message 6 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

Hi @Gyorgyi 

Welcome to the Community!

Using the red cable supplied, it needs to go from the port labelled WAN on your Smart Hub into Port 1 of the ONT. Both of which need to be powered. 

I wouldn't think those ports on a faceplate in your home would be connected to the install - they may be internal ethernet wiring for you to connect Smart TV's, Set Top Boxes, Laptops etc to.

It should have come with a manual, like this one: https://btsupport.custhelp.com/ci/fattach/get/5259265/1520421203/redirect/1/session/L2F2LzEvdGltZS8x... to help you get connected.

Let me know how you get on 🙂

--
Please press the thumbs up if you found my response useful and mark it as a solution if I resolved your query.
Gyorgyi
Newbie
269 Views
Message 7 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution
Dear @albertj , thank you very much, it is now solved! Much appreciated!
Have a great evening!
albertj
Contributor
268 Views
Message 8 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution
Great! You too 🙂
--
Please press the thumbs up if you found my response useful and mark it as a solution if I resolved your query.
0 Ratings
Reply
Sage
Sage
249 Views
Message 9 of 9

Re: Help me set up Smart Hub - basic help needed

Go to solution

2018-11-30 19_19_34-Window.png

To get the sockets in the rooms working you need this set up.

0 Ratings
Reply