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Bobalus666
Aspiring Contributor
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Message 11 of 17

Re: Help neighbour has fibre but I can't have it

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I have replied to your private message David and hopefully this ordi request will sort the problem, hoping its just a mismatch of addresses or information. I await to hear from you.

 

Kind regards Bob (Robert)

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DavidM
Moderator
Moderator
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Message 12 of 17

Re: Help neighbour has fibre but I can't have it

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Thanks @Bobalus666 . We'll be in touch soon.

Cheers

David

JohnC2
Moderator
Moderator
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Message 13 of 17

Re: Help neighbour has fibre but I can't have it

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Hi @Bobalus666, did you call in and speak with the FTTP and manage and manage to get the full fibre ordered as our checks show it was available to you.

cheers

John

Bobalus666
Aspiring Contributor
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Message 14 of 17

Re: Help neighbour has fibre but I can't have it

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I have not yet as have not had the time to spare, it's not a 5 min conversation with BT .....

I have previously phoned and explained our situation, our neighbour a BT engineer explained, we are connected at the cabinet and should be connected at the pole outside our house for the best upload download, how do I explain all that as well as the fibre situation to them in terms they will understand at the call center? Is there a better telephone number to try ? I will be calling tomorrow. Many thanks 😊 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 15 of 17

Re: Help neighbour has fibre but I can't have it

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you need to phone FTTP Team 08005874787 and they should see available from your phone number without any pole connection information



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JohnC2
Moderator
Moderator
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Message 16 of 17

Re: Help neighbour has fibre but I can't have it

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Hi @Bobalus666, I can see that you've been in touch with the FTTP and placed your order to move to Full Fibre.

cheers

John

Bobalus666
Aspiring Contributor
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Message 17 of 17

Re: Help neighbour has fibre but I can't have it

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Yes all sorted thanks. Currently waiting for them to attach me to the pole now.

Brilliant job
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