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krishna25
Newbie
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Message 1 of 3

Help with dropping of my speed BT infinity

Please please help.last 10day my BT Infinity speed drops to 5Mpbs frm 1900hr till mid night.In morning I get 36Mbps and that last till 1900.does any anybody have any clue..

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Help with dropping of my speed BT infinity

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Moderator
Moderator
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Message 3 of 3

Re: Help with dropping of my speed BT infinity

Hi @krishna25 and welcome.

 

It sounds like you have a congestion problem so post the details @imjolly has asked for and we'll take a look. If you can run the further diagnostics on the speed tester it'll write back to wholesales servers so we'll have a record of the problem.

 

Cheers

 

David

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