Help with removal of Banded profile from BT Superfast Fibre PLUS line

[sjessel]

I need help removing a banded profile or stuck DSLAM from my BT Superfast Fibre PLUS service that has been in place for over a  year. When the connection was first active (Superfast Fibre 2 contract)  my BT Smart Hub would connect at the full 80/20 connection with no dropouts, reboots or loss of service. About 6 months after the start of my fibre contract the line was permanently banded on a  60/17 connection rate. It continued when my contract was changed to Superfast Fibre PLUS.

If a helpful admin/engineer could assist I would be most grateful as I am a little weary of hearing "your speed is within tolerances"  when i know what my line was originally capable of. 

[imjolly]

normally when you upgraded to superfast plus that would have caused a reset in itself so surprised connection stayed the same      you will not get engineer visit to just reset your connection there has to be a fault and then fixed for DLM reset

can you post hub stats  if hh6 then advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab

is your line stable with no resets/drops in connection?

[pippincp]

@imjolly forgot the link for the checker, done it myself in the past. Here it is though.

Enter your phone number HERE and post the result, remove your phone number
before posting but leave exchange & cab info.

[imjolly]

@pippincp 

thanks  first post of the day so a bit early for me

[pippincp]

😁

[sjessel]

Telephone Number xxxxxxxxxxxxx on Exchange HUNTLY is served by Cabinet 2

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)	66.1	45.8	15.1	9.7	40	Available	Available	--
VDSL Range B (Impacted)	63.4	40	14.9	8.5	32.4	Available	Available	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 14.5	--	12.5 to 16	Available	--	--
WBC ADSL 2+ Annex M	Up to 14.5	Up to 1.5	12.5 to 16	Available	--	--
ADSL Max	Up to 8	--	7 to 8	Available	--	--
WBC Fixed Rate	2	--	--	Available	--	--
Fixed Rate	2	--	--	Available	--	--
Max Observed Downstream Speed (Mbps)	60
Max Upstream Observed Speed (Mbps)	17
Observed Date	2019-09-26
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	N
VRI	N
NTEFaceplate	N
Last Test Date	09-09-2019

HH6 stats to follow when I get home

[sjessel]

I know the feeling 😉

[sjessel]

Thanks for responding, and will post requirements. Yes my line has been stable for some time with no reboots or anything that I am aware of.

[sjessel]

[imjolly]

that's not stats from technical log information

your connection time is only 1+ days was that manual reset or hub dropping connection?