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peter1uk
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Message 1 of 31

Help with strange fault

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The maximum upload speed on my line is usually 21mb, the past three weeks has seen it drop to 8mb. When I change the filter this jumps back up to 21mb and stays for a while before dropping my broadband connection and resets to 8mb again. This happens with three different filters. What would cause this, and is this a line problem since I keep going round in circles with the call centre. I am also lucky if I get an internet connection for over an hour.

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Message 2 of 31

Re: Help with strange fault

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your maximum upload speed is no more than 20Mbps I would suggest trying a new filter connected to the test socket and see if that solves the problem
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peter1uk
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Message 3 of 31

Re: Help with strange fault

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Tried using the test socket, still starts at 20mb then resyncs back to 8mb then the home hub loses connection and constantly keeps trying to reconnect.

 

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Distinguished Sage
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Message 4 of 31

Re: Help with strange fault

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Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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peter1uk
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Message 5 of 31

Re: Help with strange fault

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Yes, I can hear what sounds like white noise on the phone but call centre says there is nothing wrong with the line, it sometimes crackles as well but this is intermittent so also could not be detected by the call centre line tests.

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Distinguished Sage
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Message 6 of 31

Re: Help with strange fault

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any line noise will cause broadband disconnections and problems and needs an engineer to resolve
peter1uk
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Message 7 of 31

Re: Help with strange fault

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Thanks, will have to try and convince the call centre that I need an engineer.

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peter1uk
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Message 8 of 31

Re: Help with strange fault

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Also noticed that my signal to noise ratio drops to 0 which causes the home hub to reset, does this also indicate a faulty line?.

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Distinguished Sage
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Message 9 of 31

Re: Help with strange fault

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yes that certainly does suggest a line fault remember report the line noise as a phone fault not a broadband one and do not mention broadband in the call
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Distinguished Sage
Distinguished Sage
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Message 10 of 31

Re: Help with strange fault

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Do you mean your noise margin?  If noise margin is dropping that low then there is a line noise problem and you need to arrange an engineer visit 



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