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peter1uk
Contributor
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Message 11 of 31

Re: Help with strange fault

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Yes, meant to say noise margin. Managed to get an engineer to come on Monday so hopefully it will get fixed as this is now three weeks without tv and broadband.

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peter1uk
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Message 12 of 31

Six weeks without broadband

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Can someone please help with my problem, I have had two engineers round and apparently nothing is wrong with my line, but I still have no working Internet and tv, I am on the verge of leaving completely as this is totally unacceptable.

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Distinguished Sage
Distinguished Sage
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Message 13 of 31

Re: Six weeks without broadband

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Did the engineer give any reason why you could not get broadband conenction - strange no connection after 2 engineer visits



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Moderator
Moderator
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Message 14 of 31

Re: Six weeks without broadband

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Hi @peter1uk I moved your post to your previous thread to keep all information in the same place. 

 

Sorry you've had a few engineer visits and the fault is still not fixed. Drop us over your details and we will be happy to help you with this. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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peter1uk
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Message 15 of 31

Re: Six weeks without broadband

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All I get told by the engineers is that vectoring filter equipment has been installed in the area and this could be an issue. Still no connection at the moment either, still waiting for mod help.

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Moderator
Moderator
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Message 16 of 31

Re: Six weeks without broadband

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@peter1uk Sorry about that, I'll chase this up with your case handler @DanielS. He's back in the office tomorrow.

Community ModeratorNeilO
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peter1uk
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Message 17 of 31

Re: Six weeks without broadband

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Well, I actually had 30 mins of connection earlier. I used this time to look at the superhub logs. My download speed stays around 60mb and then the fun begins. The upload speed maximum started at 20mb then the hub restarted and dropped it down to 6mb, this lasted for 10 mins and now I am back to no connection. All the time the download speed stays the same.

 

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Distinguished Sage
Distinguished Sage
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Message 18 of 31

Re: Six weeks without broadband

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Did mods get back to you today ?



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peter1uk
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Message 19 of 31

Re: Six weeks without broadband

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I had a call from the India call centre today to deal with one of my complaints, not sure if this was the mod though.

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Distinguished Sage
Distinguished Sage
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Message 20 of 31

Re: Six weeks without broadband

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If from Indian call centre then not one of the mods



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