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Message 1 of 18

Help!

We went to work one morning and then came home to no broadband. BT said they’d come out, but if it was our internal wiring they’d charge us over £100. My husband took a day off work, but the engineer didn’t turn up. When they did eventually turn up, the engineer said it was a problem with our router. When that eventually turned up at the house, guess what? That wasn’t the problem! We waited for another engineer who found out that BT had actually reallocated our line to a new customer..... nice! Our broadband started to work, but a day later our phone line stopped working. BT came out again and fixed it, an hour later it broke again!!!! I’ve waited in again all day today, to be told BT had cancelled th engineer, nice of them to tell me! Our broadband is up and down, we’ve still no phone and BT are now refusing to give us a call-out for the evening, expecting us to take more time off work. I said how do I do that, I have no holidays left! I’ve explained to BT over and over agin that my daughter is sitting her GCSE’s and she needs to access online material, it makes no difference to them. Of course they are blaming Openreach and Openreach are blaming them. My point is we pay BT, so it’s up to them to sort it out with Openreach, frankly I don’t want to hear their pathetic excuses. We’ve spoke to people for hours every night on every continent. They’ve all promised that they’ll sort it out, but no one is. Come on BT get your act together. My complaint reference if anyone is interested is VOLxxxxxxxxxxxxxxxx. I’ll keep posting this for all to see until someone in BT acts reasonably and sorts this out.

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17 REPLIES 17
Distinguished Guru
Distinguished Guru
793 Views
Message 2 of 18

Re: Help!

Please remove your VOL number as that is personal to you.

 

I've asked a mod to drop in and assist.

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Distinguished Sage
Distinguished Sage
787 Views
Message 3 of 18

Re: Help!

@Juliachambers19  Posting the same message in multiple threads won't help your cause.

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786 Views
Message 4 of 18

Re: Help!

Looking forward to speaking to them!

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784 Views
Message 5 of 18

Re: Help!

Well, it makes me feel better. And if it’s my personal number then I’ll do with it what I wish. 

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Highlighted
Distinguished Sage
Distinguished Sage
779 Views
Message 6 of 18

Re: Help!

Yes, its a really good idea to hijack other peoples threads with irrelevant posts that divert attention from their problem!!!

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765 Views
Message 7 of 18

Re: Help!

Well perhaps you could take some time to think about the impact this is having on my daughter, who is taking her gcse’s and needs to urgently access online material. I’ve spent hours and hours on the phone, and took days off work. I’ve spent the last 3 weeks being reasonable and waiting.  I’ve been lied to over and over again. I don’t know what your connection is with BT, but if you have one it would be helpful if you could help me instead of being defensive. I’m doing what I can to get some attention in order to resolve this matter. Im screen printing all posts, there is nothing I’ve said that isn’t true. Your moderator hasn’t been in touch!

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755 Views
Message 8 of 18

Re: Help!

Oh gosh, I thought you meant the moderator was going to help me with my problem.... silly me!  What he’s actually done is just amended my post!  

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Distinguished Guru
Distinguished Guru
750 Views
Message 9 of 18

Re: Help!

With the exception of the mods who are the only BT employees, everyone else is here in their own free time.

If you think the mods are just sat waiting for a person having a problem you are very much mistaken. They will get to you.

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Moderator
Moderator
746 Views
Message 10 of 18

Re: Help!

Hi @Juliachambers19 I am sorry that you are unable to get your broadband working and appreciate how important this is for you and your family members. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John 

Community ModeratorJohnC
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