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Message 1 of 5

Hi, Speed Has Decrease over the time

Hi Everyone, 

Our Internet Speed over the time has decrease from 68mbps , but now only speed is only receiving 57mbps for reason , on DSLChecker Below for are speeds are attach .Internet Problem Speed Decrease.PNG

Hub Stats:

Product code:Smart Hub 2
Serial number:
Firmware version:v0.17.01.12301-BT
Firmware updated:Fri Mar 13 15:52:14 2020
Board version:R01
GUI version:1.56 15_02_2019
DSL uptime:0 days,23 Hours05 Mins07 Secs
Data rate:15.986 Mbps / 57.495 Mbps
Maximum data rate:15.892 Mbps / 68.507 Mbps
Noise margin:6.0 / 6.1
Line attenuation:8.1 / 15.0
Signal attenuation:7.9 / 15.5
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:1.4 GB Uploaded / 15.4 GB Downloaded
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:
2.4 GHz wireless channel:Smart (Channel1)
5 GHz wireless network name:
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:
Software variant:-

Many Thanks,

 

Oliver Moore

 

 

 

 

 

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Message 2 of 5

Re: Hi, Speed Has Decrease over the time


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


Someone may then be able to offer help/assistance/suggestions to your problem



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Message 3 of 5

Re: Hi, Speed Has Decrease over the time

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Message 4 of 5

Re: Hi, Speed Has Decrease over the time

Hi , Thank You for the Information, i`ve test using 17070 Option 2 and no noise on the line,

I`ve also edit my Post , to allow users to see the hub stats

Many Thanks,

Oliver Moore
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Message 5 of 5

Re: Hi, Speed Has Decrease over the time

Hi Again,

Seems a bit interesting as my max data speed is 68mbps but only getting 57mbps, is there any way this can be increase , as i used to get 68mbps not 57mbps?

 

Many Thanks,

Oliver Moore 

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