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pmage
Beginner
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Message 1 of 7

Hi , my home hub5 keeps droping out

Hi , my home hub5 keeps droping out told to test master socket plug in filter behind face plate phone works the broadband will not sink the hub flashs orange and the symbol is flashing orange i have no extra sockets etc as i have told bt any ideas yours paul

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6 REPLIES 6
pippincp
Sage
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Message 2 of 7

Re: Hi , my home hub5 keeps droping out

While connected to the test socket try a quietline test, 17070 option 2. Any noise report a line fault on 151.

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pmage
Beginner
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Message 3 of 7

Re: Hi , my home hub5 keeps droping out

done that the line is okay

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imjolly
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Message 4 of 7

Re: Hi , my home hub5 keeps droping out

Are you using a master socket with a filtered faceplate fibre SSFP.jpg



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pmage
Beginner
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Message 5 of 7

Re: Hi , my home hub5 keeps droping out

yes its a mk 3 same as the pic paul

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imjolly
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Message 6 of 7

Re: Hi , my home hub5 keeps droping out

then the test socket is shown by black arrow  test-socket-thumb.jpg

your need to remove bottom half shown by red arrow and also middle section shown by yellow arrow to get to test socket



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pmage
Beginner
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Message 7 of 7

Re: Hi , my home hub5 keeps droping out

hi i have done all that the hub will not sink when pluged in to the test point paul

 

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