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CasaBelfast
Beginner
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Message 1 of 2

High ping every 30secs/minute constantly

Past week ive noticed while watching live video the picture gets pixelated every couple of minutes which had never happened before and after doing a ping test this is what it showed and it stays like this constantly.  Ive not changed anything or connected any new devices.  Tried reseting the hub and router but doesn't improve at all.  Would anyone know exactly whats going on here?  

 

###  It says 0 packet loss but if i leave this running for a bit longer it shows packet loss and keeps rising. 

 

ping -t 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=24ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=39ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1470ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=129ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=23ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=27ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=503ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=23ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=23ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=26ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=25ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=29ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1280ms TTL=53
Reply from 8.8.8.8: bytes=32 time=48ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=25ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=40ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=1910ms TTL=53
Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=24ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53

 

Ping statistics for 8.8.8.8:
Packets: Sent = 206, Received = 206, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 1910ms, Average = 44ms

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1 REPLY 1
Highlighted
everon
Contributor
176 Views
Message 2 of 2

Re: High ping every 30secs/minute constantly

Yep, same problem here. I made a post a few days back when im getting massive latency when running youtube or hangouts.

 

Unfortunately it seems BT wont respond here on the issue and my post is just sinking into the abyss on these forums with no reply to my latest post, and the helpful people on these forums can only advise that its momentary network congestion and that BT monitor for it.

 

Well they arent monitoring it enough imo. Every evening I cannot watch youtube in HD as all I get is "buffering" and I have given up using hangouts to speak to my misses who is studying in portugal as it is just a slideshow with audio skipping, we had to swap to Skype which works fine.

 

It seems from my tracerts that its not so much google or 8.8.8.8 thats the problem, it is actually 109.159.253.67 which is part of the BT network that is causing the congestions. If you do a tracert instead of a ping to 8.8.8.8 what does line 11 give you as a result, is it high ms like mine?

 

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 8 ms 7 ms 217.41.216.53
5 9 ms 8 ms 9 ms 217.32.147.234
6 9 ms 8 ms 9 ms 217.41.168.57
7 9 ms 9 ms 8 ms 217.41.168.107
8 8 ms 9 ms 8 ms 109.159.249.64
9 9 ms 9 ms 11 ms core3-te0-19-0-18.faraday.ukcore.bt.net [109.159
.249.35]
10 9 ms 10 ms 10 ms peer5-te0-0-0-2.telehouse.ukcore.bt.net [194.72.
31.67]
11 220 ms 130 ms 147 ms 109.159.253.67
12 10 ms 10 ms 10 ms 216.239.47.179
13 10 ms 9 ms 9 ms 216.239.47.153
14 10 ms 10 ms 10 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

 

Curiously the high latency is only in the evenings, never in the day. Try doing a test in the day and again in the evening to see if there is a massive difference in the result. For me there is which points to network congestion at BT.

 

Best thing to do is every evening do a tracert 8.8.8.8 and repost the results until someone from BT finally responds, but dont hold your breath.

 

Cheers, Jay.

 

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