Hi, I'm a new customer with BT having recently left Virgin due to unfixable utilisation issues and after almost two weeks of technical problems (I don't want to phone BT customer service ever again if I can avoid it, worst experience I've ever had with customer service), I've finally had an engineer come round to the property today and was told all my problems should be sorted.
I've tested it tonight and in the last few minutes my ping has been 100-150ms (in fact it seems between 9pm-10pm). The download speed has ranged from 20 - 30 mbps or sometimes as low as 4mbps. It makes it pretty unbearable playing games.
Speed test below: Just barely meets the minimum download speed but the ping is not good.
No excessive noise on the line:
I should be able to get these speeds, significantly faster than what I'm getting.
As you can see it sometimes drops down massively and ends up timing out.
I've tried pinging bbc.co.uk to see what's going on:
Please help, I've just left one ISP because the speeds were unbearable during peak hours. I cannot be going through the same thing again surely.