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Lewis02c
Aspiring Contributor
247 Views
Message 1 of 9

High ping spikes , packet loss !! + not getting minimum speeds

Hello, I’m experiencing high ping spikes and major packet loss up to 20-30% , also on top of that we’re not getting our minimum download speed of 40mpbs but getting 32mbps instead, we also have 6-6.7mbps upload speed which is decent for gaming. the speeds do not stay synced and fluctuates up and down constantly . I’ve had this issue for a while and I’m a pretty competitive gamer and don’t want any disadvantages when gaming online. Hopefully any moderators can check the line , make the speeds synced and make it super stable thanks .
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8 REPLIES 8
Distinguished Sage
Distinguished Sage
231 Views
Message 2 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Please could you post the information from your home hub.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

 

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Lewis02c
Aspiring Contributor
206 Views
Message 3 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

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Lewis02c
Aspiring Contributor
205 Views
Message 4 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

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Sage
Sage
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Message 5 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

Any noise on your line? 17070 option 2.

Also only 10 hrs uptime. is this due to a manual reset?

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Lewis02c
Aspiring Contributor
194 Views
Message 6 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

Did the noise line test and got no noise. Only 10 hours uptime as it usually goes off and straight back on in the night time after 12am
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Lewis02c
Aspiring Contributor
174 Views
Message 7 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

is there anything else i could do to fix the problem as ive literally tried everything. would you be able to do anything on your side to make the line more stable with faster speeds as we're very much below minimum and is a requirement to have minimum speeds on our internet.

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Lewis02c
Aspiring Contributor
136 Views
Message 8 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

Is there anything else I can do to fix this packet loss it’s getting frustrating and games are unplayable . Or anything on your side which you can do . Can you get any moderators involved or anything
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Distinguished Sage
Distinguished Sage
129 Views
Message 9 of 9

Re: High ping spikes , packet loss !! + not getting minimum speeds

If you are dropping connection during the night on regular basis then appears a line problem. Have you tried using the test socket with a filter to see if that improves your connection speed and stability



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