Having a problem with FTTC broadband (BT Infinity) for the past few days. Connection keeps dropping out. Quick check of the event log shows 10 or more connection loses in the past 24 hours. It looks like the signal noise ratio is high. Here is an example below...
|21:07:45, 22 Dec.||(94473.950000) PPPoE is up - Down Rate=66918Kbps, Up Rate=18169Kbps; SNR Margin Down=10.3dB, Up=9.2dB|
Can a mod connect with me to see if we can get this resolved?
the high noise margin is the result of your drops in connection not the cause of them
post stats from the hh5 troubleshooting then helpdesk
try connecting to test socket with a filter and see if that improves your stability
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ51533319|
|3. Firmware version:||Software version 184.108.40.206.220.127.116.11.2 (Type A) Last updated 30/06/17|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:04:17|
|6. Data rate:||18169 / 66918|
|7. Maximum data rate:||23229 / 81229|
|8. Noise margin:||8.1 / 9.9|
|9. Line attenuation:||19.2 / 16.9|
|10. Signal attenuation:||19.0 / 16.9|
|11. Data sent/received:||242.1 MB / 1.4 GB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||Yes|
|14. 2.4 GHz Wireless network/SSID:||Redacted|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||Redacted|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||Redacted|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
Here are the line stats.
Plugged into master socket (not test socket) but no other devices / extenstions connected.
You should try the test socket as that should be your best connect and eliminates any problems caused by your internal wiring and also a faulty faceplate. This will show if stability problem continues that not in your home and avoid the call out fee of £85
your connection time is only 4 min is that due to manual reset?
Due to the previous drops in connection you mentioned I did not expect to see any improvement in the stats but by connecting to test socket and leaving it connected to see if that solved the stability problem
the post said you were connected to the master not test socket
with FTTC it the cabinet and it sounds more like connection problem not a re-validate of your connection
the high noise margin suggests there have been quite a few drops in connection and maybe a rew manual resets to try and fix speed