Higher price than a new customer! Why am I getting scammed?!

[DpnNick1992]

Hey all,

I got a letter that my contract is due soon and thought I'd have a look at the deals that are offered.

Upon closer inspection, a new customer would have to pay £47.99 pcm for the Full Fibre 900 Broadband package; and I could keep my price for £75.51 pcm, for the FF 900 Broadband with Halo 3.

What is Halo 3 and how does that differ from the other broadband package for a new customer?

I tried to set up a new account for a different address (2 doors down) and was hoping that maybe that price will increase by the time I get to checkout....to my  surprise, absolutely no change!

Now, my question is...if I have the Price Promise package, why do my prices differ from a new customer package?!
It's not a difference of like 2 quid....it's almost 30 quid difference!

I am planning on calling in a week when I am back from holiday, but thought maybe someone knows better and can elaborate from me.

Thank you

[iniltous]

Halo3 or Halo3+ ?, both add costs to the standard service, 3+ significant costs as it includes home WiFi extenders , unbreakable 4g connectivity ( in the event of the ‘landline’ service going off ), a yearly technical home visit to check your home setup is optimal, and extras on mobile data ( assuming you have a BT/EE mobile plan  ) , for many these extras are probably not essential.

If you have  experimented with costs posing as a new customer you need to add these extras on for a proper comparison….renewing on the basis of the ‘offer’ on your ‘My BT’ or a letter sent is probably not the best idea , you need to call retentions , armed with a competitor price , and with the threat of leaving ….FWIW , another benefit supposedly of Halo3+ is a guarantee of not paying more than a new customer, but that’s a new customer taking a Halo3+ not a standard customer.

If you do call to negotiate, don’t be surprised if the EE deal on offer is better than the BT one , encouraging you to move to EE is part of the overarching corporate strategy