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Distinguished Sage
Distinguished Sage
190 Views
Message 11 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

It is not a mandatory advisement if you want hardware replacement, as I said, you would get a replacement Homehub with out being advised of the charge, it is only mandatory if you want an engineer visit which is what you must have so they can check to see if the modem is faulty.

 

I stll fail to see how it is a modem fault if the problem is only with your wireless connection. The modem has nothing to do with the wireless siganal.

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GDL
Aspiring Contributor
182 Views
Message 12 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

They won't send either without a visit, so it's mandatory.

I don't want a visit, I know where the problem is and what it is, BT won't send me the replacement hardware (IE the home hub) without a visit and thus a charge.

If you have nothing to add but FAQ copy and paste, save yourself the time sir.
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Distinguished Sage
Distinguished Sage
172 Views
Message 13 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

Nothing I posted was from FAQ. You appear to be confusing your-self over what a modem and a homehub are and what each piece of the equipment does. i.e the Homehub is a router and it can be replaced with out a visit from an engineer but you  seem to know best. I will save myself wasting any more of my time with your problem.

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GDL
Aspiring Contributor
167 Views
Message 14 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

I'm aware of what both do, and at no point was I confused, but you have made me very happy by leaving. Lets hope you can keep your word.

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Moderator
Moderator
160 Views
Message 15 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

Keep it friendly guys.

Cheers

David
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Highlighted
GDL
Aspiring Contributor
140 Views
Message 16 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

You can lock this now DavidM.
Support have been in contact and should be resolved in due time.
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Moderator
Moderator
138 Views
Message 17 of 17

Re: Home Hub 2 Wireless 'Powering up' and poor service.

Thanks for confirming that GDL.

Cheers

David
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