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nowty
Beginner
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Message 1 of 4

Home Hub 2 upgrade to Home Hub3 - Infinity 2 speed drops to infinity 1 speed

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I have had infinity 2 for the past couple of years and had been having typical speeds of approx 50M+ DOWN and 15M+ UP.

 

Then about 1 month ago I upgraded to a home hub 5, I paid for it online as I did not want to be tied into another contract. From day 1 with this my speed seems to have been reset to infinity 1 speeds, i.e. 37 DOWN and 10 UP.

 

OK still pretty reasonable but the point is I am paying for infinity 2 and only getting an infinity 1 service.

 

I have read a number of threads on this forum which seem to suggest that this is a known problem when upgrading to home hub 5 online which I did and a suggestion is to contact a moderator to fix this.

 

I tried this but then I received a PM saying that I could not do this via a PM, hence this posting.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Home Hub 2 upgrade to Home Hub3 - Infinity 2 speed drops to infinity 1 speed

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It is a known problem.

 

The moderators have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.


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Moderator
Moderator
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Message 3 of 4

Re: Home Hub 2 upgrade to Home Hub3 - Infinity 2 speed drops to infinity 1 speed

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Hi Nowty,

 

Welcome to the community forum. I'll be able to get this sorted, please send me in your details using the "Contact Us" link found in my profile.

 

Thanks

 

PaddyB

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nowty
Beginner
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Message 4 of 4

Re: Home Hub 2 upgrade to Home Hub3 - Infinity 2 speed drops to infinity 1 speed

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Cheers, all up to infinity 2 speeds again.

But of course should not have dropped in the first place.

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