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northshields
Contributor
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Message 1 of 5

Home Hub 5 Disconnecting

When I started using the Home Hub 5 some years ago, it would regularly reboot every 14 days and I got used to that. Recently it has started rebooting every 2 to 4 days at completely random times of the day or night. In the case of the most recent example the relevant event log (which means nothing to me) is set out below. Is anybody able to advise what might be causing the problem. In all other respects the Hub is working perfectly.

08:47:42, 03 Mar.( 21.250000) System start
08:46:48, 03 Mar.(846204.930000) PPP LCP Send Termination Request [User request]
08:46:46, 03 Mar.(846203.240000) The system is going DOWN for reboot.
08:46:46, 03 Mar.(846203.240000) OpenRG is going for reboot by IPC command
08:46:41, 03 Mar.(846198.240000) OpenRG will go down for reboot in 5 seconds
08:46:13, 03 Mar.ath00: STA 2c:9e:fc:8d:a7:9c IEEE 802.11: Client disassociated
08:46:13, 03 Mar.ath00: STA 2c:9e:fc:8d:a7:9c IEEE 802.11: WiFi registration failed
08:42:42, 03 Mar.(845959.440000) Device disconnected: Hostname: Galaxy-​A3-​2017 IP: 192.168.1.94 MAC: 88:75:98:00:5d:e2
08:38:49, 03 Mar.(845726.530000) Lease for IP 192.168.1.68 expired. MAC: 2c:9e:fc:8d:a7:9c, host name: Unknown-​2c-​9e-​fc-​8d-​a7-​9c
08:38:48, 03 Mar.(845725.690000) Lease for IP 192.168.1.68 renewed by host Unknown-​2c-​9e-​fc-​8d-​a7-​9c (MAC 2c:9e:fc:8d:a7:9c). Lease duration: 30240 min
08:38:48, 03 Mar.(845725.690000) Device connected: Hostname: Unknown-​2c-​9e-​fc-​8d-​a7-​9c IP: 192.168.1.68 MAC: 2c:9e:fc:8d:a7:9c Lease time: 30240 min. Link rate: 52.0 Mbps
08:38:48, 03 Mar.(845725.610000) Lease requested
08:38:48, 03 Mar.ath00: STA 2c:9e:fc:8d:a7:9c IEEE 802.11: Client associated
08:36:23, 03 Mar.(845580.280000) CWMP: session completed successfully
08:36:22, 03 Mar.(845579.570000) CWMP: Set Parameter by TR069 Success
08:36:20, 03 Mar.(845577.320000) CWMP: Set Parameter by TR069 Success
08:36:18, 03 Mar.

(845575.680000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Home Hub 5 Disconnecting

assuming there is no noise on quiet line test have you tried the usual factory reset by pressing button on back and holding 20/30 secs until lights flash to see if that solves the problem



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northshields
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Message 3 of 5

Re: Home Hub 5 Disconnecting

imjolly,

Thank you for responding.

Since posting my question, I have noticed that the Hub has updated its software today so that would presumably account for today's episode. 

Having said that, the disconnecting every 2-4 days has been going on since the middle of February, so I may have to do a factory reset at some stage unless those disconnects could have been caused by unsuccessful attempts to update the software.

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_dreamer_
Aspiring Expert
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Message 4 of 5

Re: Home Hub 5 Disconnecting

I also had problems recently with my hub 5 disconnecting when it felt like but received a software update to it on 28/2/19 which seems to have stabilized it. Could it be part of that?

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northshields
Contributor
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Message 5 of 5

Re: Home Hub 5 Disconnecting

_dreamer_

Yes, it certainly could be like the problem you had. As the software has just updated, I will go into "wait and see" mode.

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