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SilkTownBoy
Aspiring Contributor
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Message 1 of 17

Home Hub 5 Setup loses speed over a day or so

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When I restart my hub (Home hub 5 type B), I get good download speed, typically 42-49 Mbps - (I should get a minimum of 53, but that's another story). But over the following 6-48 hours, the speed will drop dramatically (sometimes less than 2Mbps) and not recover without restarting the hub. I restart my hub and get the high download speeds again for generally 1/2 day to 2 days before the speed plummets.

I've run the BT online diagnostic - when I run this is says the line's OK - after trying the filter in the test socket behind the face of the socket the tool tells me there may be a problem with my equipment and an Engineer visit is required (even though the speed jumps back up after retarting  the hub during the diagnostics before the test socket checks).

Where's the smart money? Need a new hub? Internal wiring issue (so need the engineer)? Any ideas welcome.

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Distinguished Sage
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Message 2 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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Can you connect to test socket with a filter and post stats. Troubleshooting then helpdesk Any noise on quiet line test. Dial 17070 option 2 should be silent and best with corded phone Your connection speed will only drop/change if your router drops internet connection


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SilkTownBoy
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Message 3 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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Thanks for the advice imjolly - apologies, but I have some ignorance here

1)I assume the "stat's" are the Event log? - I can download that

2) Currently still getting good speed since restart last night - should I wait until it goes slow to pull the stats?

3) then post where? Just paste into a reply? Or upload somewhere? (Lots of entries to paste into a reply)

4) "Helpdesk" is one of the online options on MyBT?

Not completely sure about quiet line test - socket is linebox stle btw. Some VERY feint white noise present - constant but some people might not even hear it so maybe not a problem?

Wasn't expecting a reply so quickly so thanks again.

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Distinguished Sage
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Message 4 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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as you have a hh5 then stats needed are going to hub manager then troubleshooting then helpdesk - stats are there

just post te stats whenever you can  a I said your conenction speed will only change when you drop and reconnect to the internet  however your download speed will fluctuate even though your conenction speed is static especially if trying to test over wifi

use photo to insert in your post  Capture.PNG

the quiet line test should be silent when using a corded phone preferably from filter in test socket



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SilkTownBoy
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Message 5 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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It's now down to 5Mbps - hub config below  (SSID's removed), followed by recent stats - wondering about the silent line test now - it's definitely not completely silent, but then again not really 'crackling'

Capture.PNG

 

10:02:17 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
10:02:10 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=65 Mbps
10:01:57 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
10:01:56 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=24Mbps host iPhone
10:01:55 17 May. Receive a DHCP request
10:00:36 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
10:00:26 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-57 Rate=65 Mbps
10:00:01 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
10:00:00 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-56 Rate=24Mbps host iPhone
09:59:59 17 May. Receive a DHCP request
09:58:48 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:58:41 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-58 Rate=65 Mbps
09:58:37 17 May. Device Connected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:58:36 17 May. Device Disconnected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:58:32 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:58:31 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-58 Rate=24Mbps host iPhone
09:58:29 17 May. Receive a DHCP request
09:58:05 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:57:58 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-59 Rate=65 Mbps
09:57:57 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-57 Rate=24Mbps host iPhone
09:57:57 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:57:55 17 May. Receive a DHCP request
09:56:11 17 May. Device Connected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:56:09 17 May. Device Disconnected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:55:13 17 May. Device Connected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:51:37 17 May. Device Disconnected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:50:21 17 May. CWMP: HDM socket closed successfully.
09:50:20 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:50:20 17 May. CWMP: HDM socket opened successfully.
09:50:20 17 May. CWMP: session completed successfully
09:50:20 17 May. CWMP: HDM socket closed successfully.
09:50:20 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:50:19 17 May. CWMP: HDM socket opened successfully.
09:50:19 17 May. CWMP: HDM socket opened successfully.
09:50:16 17 May. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
09:50:16 17 May. CWMP: Session start now server: https://pbthdm.x.x.x Event code:
09:50:16 17 May. CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:49:30 17 May. CWMP: HDM socket closed successfully.
09:49:30 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:30 17 May. CWMP: HDM socket opened successfully.
09:49:29 17 May. CWMP: Set Parameter by TR069 Success.
09:49:29 17 May. CWMP: HDM socket closed successfully.
09:49:29 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:29 17 May. CWMP: HDM socket opened successfully.
09:49:28 17 May. CWMP: session completed successfully
09:49:28 17 May. CWMP: HDM socket closed successfully.
09:49:28 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:28 17 May. CWMP: HDM socket opened successfully.
09:49:27 17 May. CWMP: HDM socket opened successfully.
09:49:26 17 May. Device Connected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:49:26 17 May. Device Disconnected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:49:24 17 May. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
09:49:24 17 May. CWMP: Session start now server: https://pbthdm.x.x.x Event code:
09:49:24 17 May. CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
09:49:15 17 May. CWMP: HDM socket closed successfully.
09:49:15 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:15 17 May. CWMP: HDM socket opened successfully.
09:49:15 17 May. CWMP: Set Parameter by TR069 Success.
09:49:14 17 May. CWMP: HDM socket closed successfully.
09:49:14 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:14 17 May. CWMP: HDM socket opened successfully.
09:49:14 17 May. CWMP: session completed successfully
09:49:14 17 May. CWMP: HDM socket closed successfully.
09:49:14 17 May. CWMP: HTTP authentication success from pbthdm.x.x.x
09:49:13 17 May. CWMP: HDM socket opened successfully.
09:49:12 17 May. CWMP: HDM socket opened successfully.
09:49:09 17 May. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
09:49:09 17 May. CWMP: Session start now server: https://pbthdm.x.x.x Event code:
09:49:09 17 May. CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
09:47:14 17 May. admin login success from 192.168.1.67
09:46:38 17 May. Device Connected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:46:36 17 May. Device Disconnected: 192.168.1.80 24:18:1d:44:c1:7a Samsung-Galaxy-S7
09:44:52 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:44:45 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-63 Rate=58 Mbps
09:44:43 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:44:42 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-63 Rate=24Mbps host iPhone
09:44:39 17 May. Receive a DHCP request
09:42:32 17 May. DoS(UDP Loopback): IN=ppp1 OUT= MAC= src=81.139.56.100 DST=86.136.199.16 LEN=150 TOS=0x00 PREC=0x00 TTL=60 ID=10626 DF PROTO=UDP SPT=53 DPT=7 LEN=130 MARK=0x8000000
09:40:55 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:40:48 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-64 Rate=65 Mbps
09:40:38 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:40:37 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-65 Rate=24Mbps host iPhone
09:40:34 17 May. Receive a DHCP request
09:39:24 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:39:17 17 May. 5G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-75 Rate=81 Mbps
09:39:16 17 May. 5G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-75 Rate=6Mbps host iPhone
09:39:15 17 May. Receive a DHCP request
09:39:15 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:39:11 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-62 Rate=39 Mbps
09:31:07 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:31:07 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-63 Rate=24Mbps host iPhone
09:31:05 17 May. Receive a DHCP request
09:21:46 17 May. Device Connected: 192.168.1.170 00:0c:29:77:1c:62 DevTc
09:21:44 17 May. Receive a DHCP request
09:20:47 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:20:41 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:20:40 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-63 Rate=24Mbps host iPhone
09:20:40 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-63 Rate=65 Mbps
09:20:37 17 May. Receive a DHCP request
09:17:11 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:17:04 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=65 Mbps
09:17:01 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:17:00 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=24Mbps host iPhone
09:16:58 17 May. Receive a DHCP request
09:16:46 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:16:38 17 May. 2.4G Client diassociate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=65 Mbps
09:16:29 17 May. Device Connected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone
09:16:28 17 May. 2.4G Client associate from 88:ae:07:95:9a:a1 (IP=192.168.1.227) RSSI=-60 Rate=24Mbps host iPhone
09:16:27 17 May. Receive a DHCP request
09:15:50 17 May. Device Disconnected: 192.168.1.227 88:ae:07:95:9a:a1 iPhone

 

 

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Sage
Sage
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Message 6 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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How are you connecting to the hub, wired or wireless?

Regarding line noise, crackling you get on roast pork. Noise is noise. If your line is not silent then there is a noise problem.

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SilkTownBoy
Aspiring Contributor
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Message 7 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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Everything is wireless apart from hive hub - 3 phones, 1 desktop, 1 laptop, tv, smart speaker.

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Distinguished Sage
Distinguished Sage
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Message 8 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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you have max connection speed 55/10 for superfast fibre 1 so your connection speed is ok and not dropping with 11 hrs conenction time  if you are using all wireless conenctions then that it probably the problem  try using an ethernet conenction to check download speed as wireless can vary due to home conditions



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SilkTownBoy
Aspiring Contributor
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Message 9 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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I was part way through the diagnostics again (so post hub restart and therefore back in good speed territory for now) - I've got my rj45 lead ready for when the speed drops. I could understand wi-fi speeds being variable (i.e. fast then slow then fast), but my behaviour appears to be fast, then suddenly very slow and never goes up again until hub restart. 

But I'll try hardwired when I get the go-slow again and reply. Thank you

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Moderator
Moderator
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Message 10 of 17

Re: Home Hub 5 Setup loses speed over a day or so

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Good morning @SilkTownBoy and welcome to the community.

Thanks for posting about your connection speeds. @imjolly is spot on with his advice (kudos to you IMJ). If you see a slow down then test with the cable and let us know if you see any changes. The community is keen to resolve issues such as this so any updates are appreciated.

Cheers

David

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