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Tazz
Aspiring Contributor
29,451 Views
Message 1 of 73

Home Hub 5 keeps rebooting itself

Hi guys does anyone why the Home Hub 5 has suddenly started rebooting itself. In the log it says this:

Message
00:03:44, 15 Jan. ( 34.820000) The system is UP!
00:02:38, 15 Jan. (11904.270000) The system is going DOWN for reboot.
00:02:38, 15 Jan. (11904.270000) OpenRG is going for reboot by IPC command
00:02:33, 15 Jan. (11899.270000) OpenRG will go down for reboot in 5 seconds
20:44:50, 14 Jan. ( 35.870000) The system is UP!
20:43:45, 14 Jan. ( 3623.320000) The system is going DOWN for reboot.
20:43:45, 14 Jan. ( 3623.320000) OpenRG is going for reboot by IPC command
20:43:40, 14 Jan. ( 3618.320000) OpenRG will go down for reboot in 5 seconds
19:43:56, 14 Jan. ( 34.790000) The system is UP!
19:42:49, 14 Jan. (346125.280000) The system is going DOWN for reboot.
19:42:49, 14 Jan. (346125.280000) OpenRG is going for reboot by IPC command
19:42:44, 14 Jan. (346120.280000) OpenRG will go down for reboot in 5 seconds
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bapiow
Aspiring Expert
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Message 2 of 73

Re: Home Hub 5 keeps rebooting itself

Had the same problems with my Hub 5.Had 2 replacements but still had problems, India told me my line was not compatible with the BT hubs!!, this has happened on the hub 3/4/and 5.

Now using a non BT hub, now have a rock solid connection.

 

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Distinguished Expert
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Message 3 of 73

Re: Home Hub 5 keeps rebooting itself

Which non-BT hub are you using?
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bapiow
Aspiring Expert
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Message 4 of 73

Re: Home Hub 5 keeps rebooting itself

Asus RT-N66U

Distinguished Expert
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Message 5 of 73

Re: Home Hub 5 keeps rebooting itself

Nice. I see the DSL version now has a VDSL2 modem 🙂
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bapiow
Aspiring Expert
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Message 6 of 73

Re: Home Hub 5 keeps rebooting itself

Looked at that one, but not sure how to set it up properly, so stuck with the openreach modem.

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jcarring
Aspiring Contributor
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Message 7 of 73

Re: Home Hub 5 keeps rebooting itself

Hi,

 

The WAN settings I have for the ASUS DSL-N66U are as follows . . . .

 

WAN Transfer Mode

 

Transfer Mode = VDSL

Barrier = 0

Enable = Yes

 

Basic Config

 

IP Version = IPv4

WAN Connection Type=PPPoE

Enable UPnP = No

 

802.1q

 

Enable=Yes

VLAN ID =101

 

IP Universal Settings

 

Default Route=Yes

MTU=1492

 

IPv4 Setting

 

Get the WAN IP automatically?=Yes

 

Connect to DNS Server Automatically?=No (I use OpenDNS)

 

Enable NAT=Yes

 

PPP Setting

 

User Name=bthomehub@btbroadband.com

Password=leave blank

PPP Authentication=AUTO

Connection type=Always On

 

TCP MSS Option=0

 

If you do decide to purchase this router, make sure you upgrade the firmware to 1.0.6.3 and perform a reset thereafter by holding down the reset button for 8 seconds.

 

 

 

 

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bapiow
Aspiring Expert
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Message 8 of 73

Re: Home Hub 5 keeps rebooting itself

Thanks for that. will save.

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Messenger
Aspiring Contributor
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Message 9 of 73

Re: Home Hub 5 keeps rebooting itself

Yeah my HH5 suddenly started rebooting last night around 11.30pm. Before that it never disconnected, I always had a rock solid connection, so I put last night down to perhaps a firmware upgrade to the HH5?

 

Trouble is I cant see anywhere in the HH5 settings where the FW version number is so cant confirm if it was a FW upgrade.

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marion
Contributor
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Message 10 of 73

Re: Home Hub 5 keeps rebooting itself

Login to the HH5 ,click troubleshooting, then helpdesk, you can see what firmware you are running and when it was last updated.

 

You can also see the vdsl line stats, noise margins, line rate.

 

Below is what a rubbish aluminium line on infinity looks like Smiley Sad

 

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