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northshields
Contributor
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Message 1 of 7

Home Hub 5 periodic Disconnections

I have a Home Hub 5 (Type A) and Infinity 2. When it works (which is most of the time) it works well. Originally, it would disconnect every 14 days, which I gather is common, but I didn't mind that, especially as I could manipulate the time of day when it disconnected.

 

However, recently it has taken to disconnecting at fairly random times every 7 or 8 days. I have seperated the 2.4ghz and 5ghz connections, extended the lease times to 21 days and done a quiet line test, which was fine. I don't really understand the event log, but at the time of the most recent disconnection, the relevant entry seems to be as follows:

 

15:24:11, 04 Jun.(1210959.250000) The system is going DOWN for reboot.
15:24:11, 04 Jun.(1210959.250000) OpenRG is going for reboot by IPC command
15:24:06, 04 Jun.(1210954.250000) OpenRG will go down for reboot in 5 seconds

 

Does this entry give a clue as to the reason for the disconnection?

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6 REPLIES 6
somniac
Aspiring Expert
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Message 2 of 7

Re: Home Hub 5 periodic Disconnections

Hi

I have had HH5 since 1st June during which time it has disconnected twice and speed has dropped accordingly. Once more and I will re install the white open reach modem which I understand may help prevent such happenings in the future.

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smf22
Recognised Expert
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Message 3 of 7

Re: Home Hub 5 periodic Disconnections

@northshields

 

OpenRG is the router part of the Home Hub and it's decided or been instructed to reboot. It could be that the hub has had a new firmware image loaded into it. If you filter the Event log on CWMP do you see any events before the 15:24:06, 04 Jun event? And what version of firmware is the router currently running. Go to Troubleshooting -> Helpdesk and post the output of lines 1 - 11.

 

@somniac

 

If you have an Openreach modem, especically if it's an Huawei HG612, then many find it a better option than the modem built into the Home Hub. It can also be easily unlocked to provide a host of line statistics that are useful in diagnosing issues.

Regards

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somniac
Aspiring Expert
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Message 4 of 7

Re: Home Hub 5 periodic Disconnections

Thanks for that info smf22.  I will definitely reconnect it if the HH5 conks again. What happens is the speed drops from 26 to less than 1. A reboot brings it back.

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northshields
Contributor
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Message 5 of 7

Re: Home Hub 5 periodic Disconnections

smf22

 

Thank you for taking an interest. There are no entries in the event log for about 90 minutes before 15:24:06. The firmware version is the same as it has always been.

 

These are the entries from Troubleshooting-Helpdesk

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ51521424
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 24/07/15
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 17:45:33
6. Data rate:16523 / 63277
7. Maximum data rate:16377 / 63418
8. Noise margin:5.7 / 6.5
9. Line attenuation:18.6 / 15.0
10. Signal attenuation:18.5 / 15.0
11. Data sent/received:149.1 MB / 1.5 GB
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nickmorc
Aspiring Expert
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Message 6 of 7

Re: Home Hub 5 periodic Disconnections

Had my HH5 since Feb, this too seemed to stay connected for 2 -3 weeks before rebooting itself.

 

Recently this has changed, it now seems to reboot once a week. 

 

Its says button press, but I have not touched it.

 

Speed is 80 / 20 on infinity 2.

 

Strangly the other day the router rebooted the moment I selected the BT UHD Sports channel ???

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smf22
Recognised Expert
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Message 7 of 7

Re: Home Hub 5 periodic Disconnections

@northshields


There is a later version of firmware for the Home Hub 5A, ending 222.1.1, but BT seem to be rolling it out very slowly. The below is from my HH5A which was updated Feb-2016.

 

1. Product name: BT Home Hub
2. Serial number: +068543+NQ51009784
3. Firmware version: Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 21/02/16

 

I guess keep an eye on it and see if it gets a firmware upgrade and whether those reboots continue at 7/8 day intervals. While annoying, the reboots are not that frequent that DLM will see it as a problem and reduce the speed of your line.

 

@somniac

 

 

Perhaps start a post of your own for the issue you're seeing. As the problem looks sufficiently different to the 7/8 day reboot that @northfields is suffering, it'll be less confusing having your own post and you're more likely get better responses.

 

Regards

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