I have a Home Hub 6A which keeps dropping connection / restarting. Engineers have checked the line, done a lift-and-shift and changed the faceplate. But keeps 'dropping'. Any definitive way of telling if the router is crashing (it's a brand new router sent by BT to help solve the problem) or if it is the line?
Solved! Go to Solution.
Look in the event log and see if there are any DSL events.
If you filter on WAN you should see them. But it is probably better not to filter and see if there are indications of the hub re-booting around the same time. You are looking for a DSL link down event with nothing preceding it that would cause the link to go down if that makes sense.
Something like below where I deliberately disconnected the line a couple of days ago.
It certainly sounds like a hub problem rather than a line problem but a bit strange if you are getting the same with 2 hubs.
You could try the universal cure-all of a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash to see if that helps, don't forget to turn off smart setup and split the wifi again afterwards.
Sadly no different - Seem to be getting:-
00:00:36, 01 Jan.
:WDG Laststatus:: # Current boot was caused by Power Reset
Could there be something on my network causing the HH6 to crash and reboot?!
Can you post stats from hh6. Advanced settings then technical log information
is there any noise on quiet line test with corded phone
can you connect to the test socket with a filter even if you have a filtered master and see if helps your stability. When in test socket check no dial tone at any extension socket