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AdeFowler
Aspiring Contributor
6,082 Views
Message 1 of 14

Home Hub not delivered

So, I took a day off and spent the day waiting for my home hub to be delivered, but sadly it's never turned up. Worryingly, there's no tracking information on the My BT part of the website. All of my order details appear as expected.

 

My Infinity 2 installation date is next Tuesday the 29th, I just hope that it has turned up by then.

 

I contacted BT via the contact form and got the following automated reply:

 

Our aim is to get back to you in ASAP. However we are currently experiencing exceptional demand and it could take up to 10 days before we get back to you.

 

Not a good start Smiley Sad

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13 REPLIES 13
Deathtrap3000
Recognised Expert
6,068 Views
Message 2 of 14

Re: Home Hub not delivered

the new hubs should be able to fit through your letterbox.

Distinguished Sage
Distinguished Sage
6,067 Views
Message 3 of 14

Re: Home Hub not delivered

It can take a few days to be delivered and often not until the day before the installation.

MBR123
Expert
6,062 Views
Message 4 of 14

Re: Home Hub not delivered

Actually reading this, mine was supposed to arrive today, I tried to use PF to track but nothing, but now I have read the posts up above I understand!. 🙂 By the way Ade.., your first post, that is just a standard BT PM they send out to everyone, dont panik!.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
AdeFowler
Aspiring Contributor
6,035 Views
Message 5 of 14

Re: Home Hub not delivered

Thanks everyone. It's just kind of frustrating to take a day off to wait for a package that doesn't arrive when it was meant to.

 

I clicked all your stars! Hopefully I'll hear something tomorrow or Monday.

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AdeFowler
Aspiring Contributor
5,982 Views
Message 6 of 14

Re: Home Hub not delivered

Well, after what seems like hours on hold I managed to get through to somebody at BT, and sure enough, my hub hasn't been dispatched. The very nice man told me he would get one dispatched today but not to worry if it didn't turn up in time, as the engineer would have a spare. I think I'm right in saying that even if he does has a spare he won't be able to connect it.

 

The saga continues…

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Distinguished Sage
5,977 Views
Message 7 of 14

Re: Home Hub not delivered

what hub do you have now ?
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AdeFowler
Aspiring Contributor
5,976 Views
Message 8 of 14

Re: Home Hub not delivered

I don't have a hub at the moment, as my broadband is provided by another provider. I've got A speedtouch ADSL Router.

 

I've just had a call from a lady at BT saying that my hub wasn't delivered due to lack of stock, and that she is re-ordering it now for delivery on Wednesday. My installation is due for tomorrow afternoon(Tuesday) between 1 and 6 PM: she said that the BT engineer should carry a spare. Again, I somehow doubt that that will help.

 

Why are BT advertising things that they cannot supply, or at least letting me know that it won't be delivered?

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Distinguished Sage
5,968 Views
Message 9 of 14

Re: Home Hub not delivered

most engineers are likely to carry a spare
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MBR123
Expert
5,966 Views
Message 10 of 14

Re: Home Hub not delivered

Got mine to day also Dongle so dont panik it will come. Read my post P.11, in the Home Hub 5 thread I have explained things. 🙂

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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