Home Hub not delivered

[AdeFowler]

I rather cheekily tried to get my home hub 4 upgraded to a home hub 5 to make up for my inconvenience, but apparently that meant cancelling my order and starting from scratch! Absolutely baffling.

I worked for BT for 13 years and one of the defining principles that was drummed into us on a daily basis was that we took ownership of a customer's enquiry. Today, your enquiry is treated like a hot potato. I don't think I've ever been passed from pillar to post so much by any other company. Truly depressing.

[gg30340]

Hi MBR123

Since getting the HH5 and dongle has it helped you get the speeds that you were expecting and weren't getting in these previous posts?

http://community.bt.com/t5/BT-Infinity/Sick-of-BT-s-constant-lies/td-p/1047986

http://community.bt.com/t5/BT-Infinity/BT-Infinity-availability-v-Predicted-and-Actual-Speed-for-WBC...

http://community.bt.com/t5/BT-Infinity/Anyone-checked-there-estimates-lately/m-p/1056978

[pippincp]

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@AdeFowler wrote:

Well, after what seems like hours on hold I managed to get through to somebody at BT, and sure enough, my hub hasn't been dispatched. The very nice man told me he would get one dispatched today but not to worry if it didn't turn up in time, as the engineer would have a spare. I think I'm right in saying that even if he does has a spare he won't be able to connect it.

The saga continues…

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The engineer will have everything necessary to get you up and running.

[MBR123]

@gg303..

No, it has not at the moment bud its reporting 21.8MB Down, actually slower than the HH4 but it does say leave for 12 days to settle on line, I dont really expect an increase but the point is it is running alot quicker, pages are loading alot faster and Consoles and pings etc are really good so I am not concerned at the moment with the speeds, a little down on P2P is not going to bother me but I will report back a result in the 12 days just to confirm the thread, that was what I was waiting for but thanks!. 🙂