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Beginner
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Home Hub5 Issues

hello all

 

so for the 3 rd day running my router ( BT home hub 5 ) has dropped its connection and the lights go

 

1. Constant Green

2. Blue

3. Orange

4. Flashing orange B symbol

5. Blue

6. Can reconnect to the internet

 

I powered down the home hub and removed all cables, reseated them and powered back up.

 

before I try to log a call and get stuck in the loop of there is nothing wrong,  does anyone have anything I can try? 

 

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Distinguished Sage
Distinguished Sage
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Re: Home Hub5 Issues

You could try a factory reset by pressing the recessed button in the rear with a pin for about 20 seconds until the lights flash. If you are getting a green light, it is a hub problem rather than a line/connection problem.

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