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Moderator
Moderator
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Message 11 of 14

Re: Home broadband preventing use of Sky Sports App?

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Hi @Smudger15mini Sorry that you are unable to get the noise on your line fault fixed.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Smudger15mini
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Message 12 of 14

Re: Home broadband preventing use of Sky Sports App?

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Thank you. Have just done so having checked line via test socket multiple times with wired and cordless phones.
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Moderator
Moderator
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Message 13 of 14

Re: Home broadband preventing use of Sky Sports App?

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Hi @Smudger15mini,

Thank you for taking my call today. I was happy to hear the engineer has done a thorough job and repaired the noise on the line. I've tested the Broadband and the speed have started to improve. Your profile is sitting at 13.5 Mbps. As long as the connection remains you should see the speed return back to what they were.

I'm really sorry that you had to contact BT a number of times in order to get the service repaired.

Thanks

PaddyB

Smudger15mini
Aspiring Contributor
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Message 14 of 14

Re: Home broadband preventing use of Sky Sports App?

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Thank you for all your help; you have helped restore my faith that BT do have some capable,helpful and understanding staff.
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