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Distinguished Sage
Distinguished Sage
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Message 11 of 76

Re: Home hub hasn't arrived yet

The Hub4 will NOT work with Infinity unless you have a separate Openreach modem.

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Littlepace
Contributor
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Message 12 of 76

Re: Home hub hasn't arrived yet

We don't have a seperate openreach modem. Wtf. I persisted with a guy from BT last night asking if he was a hundred percent sure it would work. He told me it definitely would.
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Littlepace
Contributor
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Message 13 of 76

Re: Home hub hasn't arrived yet

So now I'm stuck with no internet. Is there any shops that sell a BT router or other makes of routers that are compatible with infinity 1?? About to ring BT now but can't imagine they will sort something out as quickly as what we need.
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Sage
Sage
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Message 14 of 76

Re: Home hub hasn't arrived yet

Any VDSL router is compatable with Infinity. TP-Links seem popular with many on this forum. As to which model to get it depends on your budget.

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Distinguished Sage
Distinguished Sage
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Message 15 of 76

Re: Home hub hasn't arrived yet

The TD-W9970 is about £25 from Argos

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Littlepace
Contributor
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Message 16 of 76

Re: Home hub hasn't arrived yet

Might look at that. On the phone currently and they are telling me that we have everything we need and they're running tests to sort the problem... contradicts what I'm being told.
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Distinguished Sage
Distinguished Sage
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Message 17 of 76

Re: Home hub hasn't arrived yet

This is the one described TP-Link TD-W9970 N300

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Littlepace
Contributor
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Message 18 of 76

Re: Home hub hasn't arrived yet

They are absolutely adamant that the hub we have will work. You guys say I need a modem but I thought the homehub 4 had a modem built in. Who's wrong here?? They're saying there's no fault and we just need to wait longer for it to setup....
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Distinguished Sage
Distinguished Sage
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Message 19 of 76

Re: Home hub hasn't arrived yet

It will not work, the home hub 4 only has an ADSL modem inside, not a VDSL one. You need a VDSL one for BT Infinity.

 

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Distinguished Sage
Distinguished Sage
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Message 20 of 76

Re: Home hub hasn't arrived yet


@Littlepace wrote:
They are absolutely adamant that the hub we have will work. You guys say I need a modem but I thought the homehub 4 had a modem built in. Who's wrong here?? They're saying there's no fault and we just need to wait longer for it to setup....

They are talking absolute rubbish, only the HUB5 and HUB6 have built in VDSL modems. Who are 'they' ?

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