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jaythompson6
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Message 1 of 10

HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

For the last month i've been having regular disconnects where my HomeHub 5 restarts itself, looking into the logs i see that every time this happens it is due to a:

09:59:40, 23 Jul.(163837.170000) PPPoE is down after 17 minutes uptime [Disconnected]
09:59:40, 23 Jul.ath00: STA 22:23:f6:a8:ee:ea IEEE 802.11: Client disassociated
09:59:33, 23 Jul.(163830.620000) PPP LCP Send Termination Request [PPPoE PADT received]
09:53:04, 23 Jul.IN: BLOCK [16] Remote administration (TCP [31.3.247.42]:49154-​>[109.158.229.144]:80 on ppp3)
09:52:53, 23 Jul.IN: BLOCK [16] Remote administration (TCP [162.243.48.136]:38467-​>[109.158.229.144]:161 on ppp3)

 

Request, having googled this and the Bt forums etc i see that this is something which other people have had issues with.

My helpdesk into is:

1. Product name:BT Home Hub
2. Serial number:+068543+NQ50608338
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 07/07/17
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 21:43:20
6. Data rate:1999 / 39950
7. Maximum data rate:30043 / 94544
8. Noise margin:30.8 / 21.7
9. Line attenuation:8.0 / 9.7
10. Signal attenuation:8.1 / 9.9
11. Data sent/received:2.4 GB / 16.1 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-W8SW
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-W8SW
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:44:e9:dd:6e:51:94
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

My line tests are all fine, my speed is normally in the region of 35 Mbp down 2 Mbp up ping 30ms or so. everything has been fine for the last year or so up until this started. I've tried BT support and whilst polite are as useful as a chocolate teapot in dealing with anything which falls outside of the support script.

I wandered if i should get a new smart hub or something as mine is a type 5A which i gather is the suspect one for this issue?

Anyhelp would be appreciated, as a software engineer working from home, i really need a stable connection!

 

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Message 2 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

your connection time is just short of 2 days so must have stopped dropping every half hour

I doubt it is the hub and don't think HH6 will help



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jaythompson6
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Message 3 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

Erm nope, the connection has definatley not been active for more than nearly two days although to be fair its not like it literally every half an hour (just feels like it i guess!), its worse in the evening, heres some of the occurances from the last 24 hours (logs filtered on WAN):

12:57:54, 23 Jul. (174530.360000) PPPoE is down after 177 minutes uptime [Disconnected]
12:57:47, 23 Jul. (174523.450000) PPP LCP Send Termination Request [PPPoE PADT received]
10:00:27, 23 Jul. (163884.790000) WAN operating mode is VDSL

09:59:40, 23 Jul. (163837.170000) PPPoE is down after 17 minutes uptime [Disconnected]
09:59:33, 23 Jul. (163830.620000) PPP LCP Send Termination Request [PPPoE PADT received]
09:42:19, 23 Jul. (162796.500000) WAN operating mode is VDSL

09:41:31, 23 Jul. (162748.660000) PPPoE is down after 193 minutes uptime [Disconnected]
09:41:25, 23 Jul. (162742.220000) PPP LCP Send Termination Request [PPPoE PADT received]
06:28:27, 23 Jul. (151164.670000) WAN operating mode is VDSL

06:27:43, 23 Jul. (151120.060000) PPPoE is down after 188 minutes uptime [Disconnected]
06:27:36, 23 Jul. (151113.590000) PPP LCP Send Termination Request [PPPoE PADT received]
03:19:29, 23 Jul. (139826.520000) WAN operating mode is VDSL

03:18:47, 23 Jul. (139784.040000) PPPoE is down after 191 minutes uptime [Disconnected]
03:18:40, 23 Jul. (139777.270000) PPP LCP Send Termination Request [PPPoE PADT received]
00:07:18, 23 Jul. (128295.380000) WAN operating mode is VDSL

00:06:34, 23 Jul. (128251.690000) PPPoE is down after 114 minutes uptime [Disconnected]
00:06:28, 23 Jul. (128245.340000) PPP LCP Send Termination Request [PPPoE PADT received]
22:12:33, 22 Jul. (121410.900000) WAN operating mode is VDSL

22:11:47, 22 Jul. (121364.160000) PPPoE is down after 223 minutes uptime [Disconnected]
22:11:40, 22 Jul. (121357.770000) PPP LCP Send Termination Request [PPPoE PADT received]
18:28:32, 22 Jul. (107969.450000) WAN operating mode is VDSL

18:27:45, 22 Jul. (107922.620000) PPPoE is down after 191 minutes uptime [Disconnected]
18:27:39, 22 Jul. (107916.160000) PPP LCP Send Termination Request [PPPoE PADT received]
15:16:32, 22 Jul. (96449.870000) WAN operating mode is VDSL

15:15:50, 22 Jul. (96407.330000) PPPoE is down after 142 minutes uptime [Disconnected]
15:15:44, 22 Jul. (96401.530000) PPP LCP Send Termination Request [PPPoE PADT received]

12:52:48, 22 Jul. (87825.010000) PPPoE is down after 5 minutes uptime [Disconnected]
12:52:41, 22 Jul. (87818.580000) PPP LCP Send Termination Request [PPPoE PADT received]
12:47:50, 22 Jul. (87527.900000) WAN operating mode is VDSL

12:47:06, 22 Jul. (87482.940000) PPPoE is down after 6 minutes uptime [Disconnected]
12:46:59, 22 Jul. (87476.530000) PPP LCP Send Termination Request [PPPoE PADT received]
12:40:41, 22 Jul. (87098.990000) WAN operating mode is VDSL

 

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jaythompson6
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Message 4 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

it just went down yet again:

13:13:08, 23 Jul. (175443.540000) PPPoE is down after 14 minutes uptime [Disconnected]
13:13:01, 23 Jul. (175436.640000) PPP LCP Send Termination Request [PPPoE PADT received]
12:58:42, 23 Jul. (174578.160000) WAN operating mode is VDSL

heres the current helpdesk info (which still says its been active for 2+ days which is nonsense if that really refers to active internet connection time):

1. Product name: BT Home Hub
2. Serial number: +068543+NQ50608338
3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 07/07/17
4. Board version: BT Hub 5A
5. DSL uptime: 2 days, 00:46:21
6. Data rate: 1999 / 39950
7. Maximum data rate: 30051 / 94998
8. Noise margin: 30.8 / 21.8
9. Line attenuation: 8.0 / 9.7
10. Signal attenuation: 8.1 / 9.9
11. Data sent/received: 2.5 GB / 16.2 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-W8SW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-W8SW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 44:e9:dd:6e:51:94
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

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Distinguished Sage
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Message 5 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

You are not losing the DSL layer, just the PPP layer hence uptime shows as 2 days.

I don't think the problem has ever been fully explained, some people have had success by using a third party router others haven't.

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Message 6 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

have you tried quiet line test with corded phone to check for line noise?

have you tried connecting to test socket with a filter to rule out internal wiring and faceplate?



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jaythompson6
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Message 7 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

Hi,

Yes as part of the standard BT tech support we tried with the router plugged direct into the test socket (with a filter ofc), tried a spare filter as well just in case. Made no difference.

I don't recall doing a quite line test with them so will try that later this evening after work,

 

cheers

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jaythompson6
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Message 8 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

Quiet line test done with nothing untoward found.

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jaythompson6
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Message 9 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

Really stuck with this, BT  support just keep running through a set script of turn it off and on again which is pointless and makes no difference at all to this.

Is this a open reach issue does anyone know? or if i moved to Sky broadband (or whatever) would i still get this? would a newer hub help maybe? any ideas anyone?

Only vague clue i have is that it seems to happen quite regular after a large upload.

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Message 10 of 10

Re: HomeHub 5 - PPP LCP Send Termination Request [PPPoE PADT received] every half an hour

Might be worth trying a TP-Link TD-W9970 at about £35 from usual sources and see if that cures the problem.

As I said previously, I don't think this problem has ever been fully explained or resolved. Doubtful it is an Openreach problem as it is not the physical DSL layer that is affected. Moving to another ISP would change both your home router and the BRAS it connects to (the 2 end points of the PPP layer).

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