Hi there,
I hope somebody can help. The subject pretty much describes what is going on. BT Wifi is not enabled through my account settings but since a couple of days ago my router has started acting as a Hotspot (BT Wifi FON, BT Wifi X). I spoke to online chat yesterday who said they had disabled BT Wifi for me (even though it was already disabled?) and that it would fix within a couple of hours. The hotspot is still there. I have tried a range of things:
- Rebooting the rooter
- Enabling then disabling BT Wifi, then rebooting
- Speaking to technical support online chat who said they had fixed it (and haven't)
Despite this the hotspot remains. If anybody has any ideas I would be very grateful as technical support are not filling me with confidence anymore.
Regards
Warren
(Status and technical log below)
Connection status | Connected |
BT Broadband / BT Infinity / BT Infinity 3 and 4 | BT Infinity |
Firmware version | v0.09.06.05093-BT (Wed May 9 17:52:38 2018) |
Serial number | 1749090206 |
Downstream sync speed | 16 Mbps |
Upstream sync speed | 2 Mbps |
Network uptime | 0 days 9 Hours 5 Mins 5 Secs |
System uptime | 0 days 20 Hours 55 Mins 55 Secs |
BT Wi-fi status | Yes |
Product name | HomeHub6 |
Serial number | 1749090206 |
Fireware version | v0.09.06.05093-BT (Wed May 9 17:52:38 2018) |
Board version | 1 |
DSL uptime | 0 days 9 Hours 4 Mins 49 Secs |
Data rate | 2Mbps/16Mbps |
Maximum Data rate | 2 Mbps/16 Mbps |
Noise margin | 58/36 |
Line attenuation | 441/314 |
Signal attenuation | 408/257 |
Broadband username | bthomehub@btbroadband.com |
BT Wi-Fi | Activated |
2.4 GHz wireless network name | BTHub6-QJ58 |
2.4 GHz wireless channel | Automatic (Smart Wireless) |
5 GHz wireless network name | BTHub6-QJ58 |
5 GHz wireless channel | Automatic (Smart Wireless) |
WirelessSecurity | WPA |
Band steering | No |
Wireless security | Mode 1 |
Firewall | Disabled |
MAC address | EC:F4:51:AC:CB:4A |
Software variant | - |
Boot loader | 0.1.6-BT (Fri Sep 9 10:05:09 2016) |
from all that you have done it sometimes can take 7/10 days for hub to be updated with BTWIFI disabled
Thanks for the reply. This doesn't explain why all of a sudden it switched itself on though without me doing anything. If I can't fix it I'll just have to swap the router out for a 3rd party one.