HomeHub 6...insisting on acting as HotSpot even though BT-Wifi is disabled

[WazBrown]

Hi there,

I hope somebody can help. The subject pretty much describes what is going on. BT Wifi is not enabled through my account settings but since a couple of days ago my router has started acting as a Hotspot (BT Wifi FON, BT Wifi X). I spoke to online chat yesterday who said they had disabled BT Wifi for me (even though it was already disabled?) and that it would fix within a couple of hours. The hotspot is still there. I have tried a range of things:

- Rebooting the rooter

- Enabling then disabling BT Wifi, then rebooting

- Speaking to technical support online chat who said they had fixed it (and haven't)

Despite this the hotspot remains. If anybody has any ideas I would be very grateful as technical support are not filling me with confidence anymore.

Regards

Warren

(Status and technical log below)

Connection status	Connected
BT Broadband / BT Infinity / BT Infinity 3 and 4	BT Infinity
Firmware version	v0.09.06.05093-BT (Wed May  9 17:52:38 2018)
Serial number	1749090206
Downstream sync speed	16 Mbps
Upstream sync speed	2 Mbps
Network uptime	0 days 9 Hours 5 Mins 5 Secs
System uptime	0 days 20 Hours 55 Mins 55 Secs
BT Wi-fi status	Yes

Product name	HomeHub6
Serial number	1749090206
Fireware version	v0.09.06.05093-BT (Wed May  9 17:52:38 2018)
Board version	1
DSL uptime	0 days 9 Hours 4 Mins 49 Secs
Data rate	2Mbps/16Mbps
Maximum Data rate	2 Mbps/16 Mbps
Noise margin	58/36
Line attenuation	441/314
Signal attenuation	408/257
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Activated
2.4 GHz wireless network name	BTHub6-QJ58
2.4 GHz wireless channel	Automatic (Smart Wireless)
5 GHz wireless network name	BTHub6-QJ58
5 GHz wireless channel	Automatic (Smart Wireless)
WirelessSecurity	WPA
Band steering	No
Wireless security	Mode 1
Firewall	Disabled
MAC address	EC:F4:51:AC:CB:4A
Software variant	-
Boot loader	0.1.6-BT (Fri Sep  9 10:05:09 2016)

[imjolly]

from all that you have done it sometimes can take 7/10 days for hub to be updated with BTWIFI disabled

[WazBrown]

Thanks for the reply. This doesn't explain why all of a sudden it switched itself on though without me doing anything. If I can't fix it I'll just have to swap the router out for a 3rd party one.