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Message 1 of 13

Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Hi,

 

My router drops connecton a few times a day. BT Helpdesk 0800 111 4567 advised that if the connection drops up to 4 times a day that is acceptable and wouldn't be considered a fault. 

So far today it lost connection at 834, 1040 & 1110

Has anyone managed to fix this issue? It never used to drop connection and only recently (last 3-4 months) has started happeing.

All the usual test have been run and nothing seems to be wrong, nothing has changed in the house, no new devices (microwaves etc)

The main issue for me is a work from home and to lose connection to a virtual desktop on the phone to a client is unacceptable.

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Distinguished Sage
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Message 2 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Welcome to this user forum.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Which home hub do you have?

 

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Message 3 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Have you tried connecting to the test socket with a filter to see if that helps stabilise your connection by eliminating your internal wiring

 

the hub firmware is updated automatically and there is no manual facility to update



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Message 4 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Hi,

 

I have the Homehub 5.

I have called the number and the line sounds quiet.

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Message 5 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Hi,

 

Test socket? I'd have to remove the faceplate? Also I do not have a filter as I have the master socket with two inputs one above the other, the guy that fitted said it's all built in to the socket.

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Message 6 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

The test socket. Shown by black arrow. test-socket-thumb.jpg

 

This eliminates your internal wiring as causing any problems  did you not get a filter when you received your hub or when you used adsl?



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Message 7 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Hi, 

 

My socket looks a bit different, the router plugs into a socket above the one for the phone just under where your picture says Openreach.

This was fitted 3 years ago, as it didn't need a filter if I had one it's long gone by now.

I have had the router drop 5 times now today so that should now be considered a fault?

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Message 8 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

That is the middle section where your broadband connects which is section shown by yellow arrow. This is detachable



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Message 9 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Purchasing a filter at less than £2 could save a bill of £129 if your fault proves to be your internal wiring.

 

Your call though.

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Message 10 of 13

Re: Homehub5 Firmware version: v0.07.06.01239-BT (Type B) Last updated 8/3/2017

Hi,  I get a filter and try it.

Is it normal for wiring to break? The house is only 3 years old which seems a bit quick?

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