My router drops connecton a few times a day. BT Helpdesk 0800 111 4567 advised that if the connection drops up to 4 times a day that is acceptable and wouldn't be considered a fault.
So far today it lost connection at 834, 1040 & 1110
Has anyone managed to fix this issue? It never used to drop connection and only recently (last 3-4 months) has started happeing.
All the usual test have been run and nothing seems to be wrong, nothing has changed in the house, no new devices (microwaves etc)
The main issue for me is a work from home and to lose connection to a virtual desktop on the phone to a client is unacceptable.
Welcome to this user forum.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Which home hub do you have?
Have you tried connecting to the test socket with a filter to see if that helps stabilise your connection by eliminating your internal wiring
the hub firmware is updated automatically and there is no manual facility to update
I have the Homehub 5.
I have called the number and the line sounds quiet.
Test socket? I'd have to remove the faceplate? Also I do not have a filter as I have the master socket with two inputs one above the other, the guy that fitted said it's all built in to the socket.
The test socket. Shown by black arrow.
This eliminates your internal wiring as causing any problems did you not get a filter when you received your hub or when you used adsl?
My socket looks a bit different, the router plugs into a socket above the one for the phone just under where your picture says Openreach.
This was fitted 3 years ago, as it didn't need a filter if I had one it's long gone by now.
I have had the router drop 5 times now today so that should now be considered a fault?
That is the middle section where your broadband connects which is section shown by yellow arrow. This is detachable
Purchasing a filter at less than £2 could save a bill of £129 if your fault proves to be your internal wiring.
Your call though.
Hi, I get a filter and try it.
Is it normal for wiring to break? The house is only 3 years old which seems a bit quick?