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byzarre
Beginner
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Message 1 of 3

Hoping to speak to a mod

Hi.  I'm still on the old BT Broadband which isn't linked to the BT account for the landline as this is in my father's name.  I was looking to swap to fibre and combine the two and have the phone swapped into my name if this is possible.  Due to the situation with being on the old BT Broadband I've dealt with the mods on here before (Stephanie, as I recall) and the service was excellent, so I was hoping to discuss my request with a mod rather than go through the sales team and possibly not get the result I was hoping for.

Regards

Mark

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Hoping to speak to a mod

I'm afraid that is not role of the mods, they will only intervene when normal channels have failed.

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Hoping to speak to a mod

I would suggest that you call BT on 0800.800.030 and discuss it with an adviser.

It is unlikely that you will be able to change your father's phone account into your name but I am sure the BT adviser will be able to give you the relevant advice and help.

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