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Newbie
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Message 1 of 8

Horrendous internet speeds

Hi all,

 

I am experiencing horrendous internet speeds today. The speeds fluctuated a little last night but today has been attrocious. We have recently had an engineer repair the socket; which was due to poor call quality - this is fine now. 

The internet is the only affected service.

Tracert to Google:

Spoiler

Tracing route to google.co.uk [216.58.204.67]
over a maximum of 30 hops:

1 67 ms 59 ms 72 ms BThomehub.home [172.16.0.1]
2 * * * Request timed out.
3 * 234 ms * 81.139.56.169
4 228 ms 234 ms 300 ms 81.139.56.168
5 183 ms 225 ms 198 ms core2-hu0-2-0-3.colindale.ukcore.bt.net [195.99.127.114]
6 246 ms 197 ms 268 ms peer8-et-7-0-4.telehouse.ukcore.bt.net [62.172.103.176]
7 262 ms 238 ms 252 ms 109.159.253.237
8 * * * Request timed out.
9 233 ms 256 ms 270 ms 172.253.65.208
10 * 242 ms 225 ms 108.170.238.121
11 241 ms * * lhr25s13-in-f3.1e100.net [216.58.204.67]
12 231 ms 246 ms 234 ms lhr25s13-in-f3.1e100.net [216.58.204.67]

Ping to BBC:

Spoiler
Ping statistics for 151.101.0.81:
Packets: Sent = 49, Received = 40, Lost = 9 (18% loss),
Approximate round trip times in milli-seconds:
Minimum = 133ms, Maximum = 259ms, Average = 218ms

I have restarted the router, restarted desktop, and tested on multiple devices - all are experiencing the latency issues. 

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Newbie
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Message 2 of 8

Re: Horrendous internet speeds

Forgot to add the technical details for my HH5 sorry. Please see below:

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41043794
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 28/02/19
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:00:35
6. Data rate:15388 / 59927
7. Maximum data rate:15385 / 64107
8. Noise margin:5.8 / 7.0
9. Line attenuation:20.8 / 16.9
10. Signal attenuation:20.4 / 17.0
11. Data sent/received:227.4 MB / 5.4 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-N587
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:11
18. 5 GHz Wireless network/SSID:BTHub5-N587-5G
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:36
22. Firewall:Default
23. MAC Address:34:8a:ae:c0:2d:b4
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
 

 

 

 

 
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Distinguished Sage
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Message 3 of 8

Re: Horrendous internet speeds

You currently have a 59.9mb connection speed on an attainable of 64mb with noise margin of 7db which is slightly above normal 6db

enter your phone number and post results remember delete number 

https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Message 4 of 8

Re: Horrendous internet speeds

Thanks for the response @imjolly - please see below:

 

Spoiler
BT BROADBAND AVAILABILITY CHECKER
Telephone Number {REDACTED} on Exchange SALE is served by Cabinet 72

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus
VDSL Range A (Clean)75.2542016.248.6AvailableAvailable-- 
VDSL Range B (Impacted)73.2492014.441.8AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 4.5--3.5 to 5.5Available--Yes 
WBC ADSL 2+ Annex MUp to 4.5Up to 0.53.5 to 5.5Available--Yes 
ADSL MaxUp to 1--0.25 to 2Available---- 
WBC Fixed Rate1----Available--Yes 
Fixed Rate1----Available---- 
Max Observed Downstream Speed (Mbps)59.99     
Max Upstream Observed Speed (Mbps)15.5     
Observed Date2019-11-06     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapY      
VRIN      
NTEFaceplateN      
Last Test Date26-11-2019      

 

 

 

 

FTTP is not available.

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
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Distinguished Sage
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Message 5 of 8

Re: Horrendous internet speeds

That just confirms that your connection speed is within the expected speed range from the dslchecker.  Is there any line noise. Dial 17070 option 2 should be silent and best with corded phone from test socket

can you post the actual stats rather than links as makes it easier to read and follow - thanks

 



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Message 6 of 8

Re: Horrendous internet speeds

Sorry, used to forums that don't like long stats in the body.

 

The line is fine, but I will test that number tomorrow. See below stats:

 

Tracing route to google.co.uk [216.58.204.35]
over a maximum of 30 hops:

1 110 ms 100 ms 98 ms BThomehub.home [172.16.0.1]
2 * * * Request timed out.
3 159 ms 124 ms 118 ms 81.139.56.169
4 144 ms 92 ms 73 ms 81.139.56.168
5 132 ms 107 ms 117 ms core1-hu0-12-0-3.colindale.ukcore.bt.net [195.99.127.216]
6 76 ms 85 ms 119 ms peer8-et-0-1-6.telehouse.ukcore.bt.net [194.72.16.144]
7 56 ms 68 ms 98 ms 109.159.253.187
8 * * * Request timed out.
9 263 ms 160 ms 178 ms 216.239.57.118
10 270 ms * 272 ms 108.170.238.117
11 267 ms 241 ms 261 ms lhr25s12-in-f3.1e100.net [216.58.204.35]

 

Speedtest.net

 PING ms
174
 DOWNLOAD Mbps
1.17
 UPLOAD Mbps
6.47
 
 
I am also unsure as to this:

@imjollywrote:

That just confirms that your connection speed is within the expected speed range from the dslchecker.


The speeds I am seeing are far less than what I pay for, and what BT advertised to me, so I am unsure where you're getting the expected speed ranges from ? 
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Message 7 of 8

Re: Horrendous internet speeds

All speeds quoted by BT and shown by the dslchecker are connection  speeds not download speeds so you stats show you are within expected range.  No ISP guarantees download speeds

Are you using  ethernet connection not wireless for testing 

Run btspeedtester diagnostic test and post results



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Message 8 of 8

Re: Horrendous internet speeds

@PhilMarsh 

It looks like some of your problems are due to your home network, it shouldn't take 100ms to ping your router.

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