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Aspiring Contributor
Message 1 of 2

How can BT get away with 2mb connection on infinity

Could someone please help?

Tonight like every other night I have a 2mb connection on infinity,I have exhausted all avenues,Indian call centre for hours on end BT engineer visit and still no fix.

What are my options as I wish to cancel and go elsewhere,whilst at Plusnet for a year I had no issues and my neigbour who is with Plusnet has no issues.

I am not getting the service I signed up for and have given BT every oppertunity to fix it over a number of weeks.

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: How can BT get away with 2mb connection on infinity

Can you run btspeedtester and when first test completes then run diagnostic test and post results. Must  be fine with wired connection


Are you the only one in your neighbourhood who is having these download speed problems?

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